Terms and Conditions
By using this website you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Lion Quays Resort. In the Terms & Conditions set out below, "Client" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "Hotel", refers to Lion Quays Resort.
All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated. The Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of the chosen break will be confirmed when the booking is made and, with the exception of any errors. The Hotel will not increase this price once it has been confirmed. The hotel reserves the right to correct any errors in advertised and confirmed prices as soon made aware of an error. The Hotel will notify the Client of any price discrepancies relating to the booking should they arise. The Hotel strongly advises the Client to check that the final price of the booking is correct before making the final confirmation. Prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client.
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
Bookings must be guaranteed for the first night’s accommodation by a valid and verified major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
Arrival and Departure
Bedrooms are usually available from 3pm local time on the day of arrival. Check out is by 11 noon local time.
Amendments to your booking
The Client should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. The Hotel will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. No liability can be accepted for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can responsibility be accepted for inaccurate information that has been supplied by the Client. Amendments are subject to availability and those made within the 1 day cancellation may be subject to cancellation charges.
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of the room rate multiplied by the number of nights booked plus an additional £50.00 per room per night. All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected. Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfill your order.
Cancellations, Amendments and Non-Shows
When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2pm one day prior of arrival excluding advance purchase rates. In the event of non-arrival or cancellation after 2pm of one day prior to arrival local time and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable. If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
The Hotel has their own car park, which is free to residents. The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises.
Children aged 17 years and under must be accompanied by a responsible adult of over 18 years to ensure that the children’s behaviour is appropriate for other guests within the Hotel. Some rooms in the hotel have the facility to accommodate extra beds for children. This will incur a surcharge of £40.00 per z-bed, including breakfast for children from the age of 4 up to 12 years old. Further, 5 of the bedrooms are equipped with sofa beds, which are suitable for children up to 12 years old. The usage of these, to include breakfast the next morning, would also incur a surcharge of £40.00. Cots are suitable for children up to 3 years old and would be complimentary. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
Disabled Guest Rooms
The Hotel offers one room with partial modified disabled facilities for use by disabled guests. As needs do vary, guests are requested to check with the Hotel directly before booking.
We only accept service dogs. No other pets are allowed.
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
Comments and Complaints
Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel’s General Manager at: Address: Lion Quays Resort, Weston Rhyn, Gobowen, Oswestry, Shropshire, SY11 3EN or email: Reservations@lionquays.com
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client. The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel. By making a booking the Client will accept responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the Hotel. Failing to do so, the Client will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of this action. The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises. Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage. Third Party Liability: The Hotel does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by the Hotel. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming there under) shall be made directly with such third parties and the Hotel shall render all reasonable assistance in this regard.
The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English.
Internet facilities are provided by third party providers. Where these facilities are made available in the Hotel, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the Hotel against any claim demand suit prosecution arising therefrom.
The Hotel cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice. As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you have the legal authority to use this website in accordance with these conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.