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Spa Information

Spa Opening Hours
Thursday - Monday 9am – 8pm
Tuesday - Wednesday 9am – 7pm

Leisure Club Opening Hours (Members & Hotel Residents only)
Monday - Sunday 7.30am – 9.30pm
Children Swimming Times
12pm - 1.15pm
4pm – 5.15pm

*For access to the pool & gym facilities please call to book your time slot on the day of your visit

How to Book
To book a spa package or treatment, please contact our Spa Reservations Team on 01691 684300 or email reservations@lionquays.co.uk and they will assist with your booking. We recommend that you book all treatments in advance to avoid disappointment.
Full payment is required at the time of booking. If you are using a voucher, the reference number(s) should be provided.

Vouchers
Please ensure that you bring any vouchers with you that you intend to use as payment for your spa day. If you do not bring the vouchers, you may be asked for an alternative method of payment to settle your account which will be refunded once the vouchers have been received.

Cancellation
There will be no charge for any reservations cancelled or rescheduled with more than 24 hours’ notice. Where less than 24 hours’ notice is given, any deposits paid will be forfeited.

Age Restrictions
There is a minimum age of 16 to receive treatments or use the Spa Thermal Suite facilities.

Arrival
We are open from 9am and located in ‘The Club’ building. Your arrival time will be confirmed at the time of booking, unless stated otherwise. We advise you to arrive on time for your first appointment to allow you to complete your health questionnaire and relax. If you are late, your treatment time may be shortened and the same treatment price will apply. Your treatment time also includes a one to one consultation & aftercare advice. To make the most of your experience, you are welcome to take time to unwind in the relaxation areas before or after your treatment. 

What To Bring
A robe, towel & flip flops will be provided. You simply need to bring appropriate swimwear, any fitness wear you require and personal toiletries. Hairdryers & straighteners are provided

Health
On arrival for your spa day or treatment you will be asked to complete a medical questionnaire. It is important for us to know if you are pregnant or have undergone recent surgery. We also need to know about any other medical issues that may affect the suitability of your chosen treatments, such as heart problems, cancer, varicose veins or allergies. Please let us know at the time of booking so we can ensure that your treatment is suitable for you. Our expert team will be happy to provide advice if you are unsure.

Mobile Devices
Out of respect for all spa guests, the use of all mobile devices including kindles is not permitted in the Hibernation Lounge. A member of staff may ask you to refrain from using these if they are causing disturbance to other spa guests. 

Thermal Suite
2 hours access to this area is included in your day. Guest numbers are restricted in order to maintain 2 metre social distancing. Saunas, steam rooms & snow cave remain closed in line with government instruction.
Taking pictures in this area is not permitted. 
Use of the swimming pool is reserved for members & residents only due to the number restrictions required to comply with COVID policy.  

Dining
Afternoon Tea is served in Café Ash from 12 noon. Any additional food and beverages must be paid for at reception when you check out. Enjoy 20% off your food bill when dining at Waterside Restaurant from 5pm - 7pm, on the day of your Spa. 

Lost Property
We advise that all valuables are kept safe in the locker provided or left at home. Lion Quays cannot be held responsible for any loss or damage to any personal belongings. Any lost property found will be kept for 1 month. Any liquids, undergarments or swimwear will be kept for no longer than a week.

Departure
Spa sessions are 9am - 2pm & 2pm - 7pm. Please ensure the changing areas are vacated by this time.

Make your home a Lion Quays Spa
The products used in your treatments are available to buy. To order your favourite products, or to discuss your individual needs with a therapist, simply call 01691 684300 or email recep-spa@lionquays.co.uk.

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