Spa Information

Spa Opening Hours
Monday-Sunday 8.30am – 7.30pm

Leisure Club Opening Hours 
Monday - Friday 6.30am – 10.00pm
Children Swimming Times
10.30am - 11.30am
2pm – 6pm

Saturday - Sunday 8.00am – 8-30pm
Children Swimming Times
10am - 4pm

Please kindly note, opening times will be subject to slight variation during school holidays.  Information will be placed within the Club building to advise accordingly

How to Book
To book a spa package or treatment, please contact our Spa Reservations Team on 01691 684300 or email and they will assist with your booking. We recommend that you book all treatments in advance to avoid disappointment.
Full payment is required at the time of booking. If you are using a voucher, the reference number(s) should be provided.

Please ensure that you bring any vouchers with you that you intend to use as payment for your spa day. If you do not bring the vouchers, you may be asked for an alternative method of payment to settle your account which will be refunded once the vouchers have been received.

There will be no charge for any reservations cancelled or rescheduled with more than 48 hours’ notice. Where less than 48 hours’ notice is given, any payments will be forfeited.

Age Restrictions
There is a minimum age of 16 to receive treatments or use the Spa Thermal Suite facilities.

We are open from 8.30am and located in ‘The Club’ building. Your arrival time will be confirmed at the time of booking, unless stated otherwise. We advise you to arrive on time for your first appointment to allow you to complete your health questionnaire and relax. If you are late, your treatment time may be shortened and the same treatment price will apply. Your treatment time also includes a one to one consultation & aftercare advice. To make the most of your experience, you are welcome to take time to unwind in the relaxation areas before or after your treatment. 

What To Bring
A robe, towel & flip flops will be provided. You simply need to bring appropriate swimwear, any fitness wear you require and personal toiletries. Hairdryers & straighteners are provided

On arrival for your spa day or treatment you will be asked to complete a medical questionnaire. It is important for us to know if you are pregnant or have undergone recent surgery. We also need to know about any other medical issues that may affect the suitability of your chosen treatments, such as heart problems, cancer, varicose veins or allergies. Please let us know at the time of booking so we can ensure that your treatment is suitable for you. Our expert team will be happy to provide advice if you are unsure.

Mobile Devices
Out of respect for all spa guests, the use of all mobile devices including kindles is not permitted in the Hibernation Lounge. A member of staff may ask you to refrain from using these if they are causing disturbance to other spa guests. 

Thermal Suite 
Taking pictures in this area is not permitted. 

Afternoon Tea is served in Café Ash from 12 noon. Any additional food and beverages must be paid for at reception when you check out. Enjoy 20% off your food bill when dining at Waterside Restaurant from 5pm - 7pm, on the day of your Spa. 

Lost Property
We advise that all valuables are kept safe in the locker provided or left at home. Lion Quays cannot be held responsible for any loss or damage to any personal belongings. Any lost property found will be kept for 1 month. Any liquids, undergarments or swimwear will be kept for no longer than a week.

Spa sessions are 8.30am-1.30pm & 2.30pm-7.30pm. Please ensure the changing areas are vacated by this time.

Make your home a Lion Quays Spa
The products used in your treatments are available to buy. To order your favourite products, or to discuss your individual needs with a therapist, simply call 01691 684300 or email

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