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Reservationist

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An exciting opportunity has arisen for a Reservationist to join our team. As the first point of contact for guests, the Reservationist is a key role in maintaining the high level of service we strive for. This a busy and rewarding role, and would suit a personable and well-organised individual who is passionate about customer service and committed to ensuring guest satisfaction.

To provide an excellent guest experience through exceptional service and creating a positive impression when talking bookings and welcoming guests.

  • To answer all incoming calls consistently and in a friendly and efficient manner
  • To maintain up to date knowledge of the resort, services, products and events
  • To make reservations and enter bookings onto the system accurately
  • Maximise selling opportunities by adding value at every opportunity
  • To welcome all guests and visitors to the resort in a professional manner
  • To ensure that reservations checks are completed daily
  • Maintain, develop and monitor the client database
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures
  • Be aware of and follow all Health and Safety procedures
  • Confident and approachable
  • Good organisational and communication skills
  • Excellent people management skills
  • Calm under pressure during busy periods
  • Excellent selling and customer service skills
  • Can use own initiative and problem solve
  • Resilience and calm attitude when dealing with face to face complaints
  • Discounted or free food
  • Employee discount
  • Gym membership
  • On-site parking
Book direct benefits

Book direct on our website to receive these perks

That's a better deal than you'll get anywhere else!

* subject to availability

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