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Central Reservations Office Manager

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An exciting opportunity has arisen for an Office Manager to join our team. This is a fast-paced role where you will be responsible for ensuring all procedures are followed. The ideal candidate will have previous experience working within a hotel and dealing with customers.

  • Manage the reception, reservations and night porter team and ensure all work procedures are completed to a high standard
  • Rotas to be complete for the team and to be complete to the business needs
  • Ensuring responses to enquiries and bookings sent to the hotel are managed such that all revenues and positive customer experiences are maximised.
  • Duty manager responsibilities, including emergency and evacuation procedures.
  • Ensuring that systems and processes for bookings and enquiries are maintained and monitored such that maximum profitability, efficiency and accuracy is maintained.
  • Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  • Ensure all guest accounts are charged accurately with supporting documentation.
  • Assist in maintenance and housekeeping activities as required
  • To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Manager immediately
  • Produce reports as required in line with current guidelines
  • Maximize the service opportunities for guests to ensure return visits
  • To be able to confidently sell the hotel facilities to the guests during their stay.
  • Have knowledge of local areas and attractions.
  • Act as a role model in terms of values, professional ethics and conduct
  • To assist management in developing a cohesive and trained team that is able to provide superior guest service and maximize revenue.
  • Communicate throughout the team to ensure all members are aware of current developments within the company
  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
  • Take a pro-active approach to ensure the continued long-term success of LQ Resorts
  • Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours that we expect all employees to display
  • Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
  • Have the desire and ability to improve your knowledge and abilities through ongoing training and development
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
  • Have a flexible approach to the hours you are required to work.
  • Confident and approachable
  • Good team work and can work well alone
  • Calm under pressure during busy periods
  • Excellent selling and customer service skills
  • Can use own initiative and problem solve
  • Resilience and calm attitude when dealing with face to face complaints
  • Discounted or free food
  • Gym membership
  • On-site parking
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