Suite 1

Assistant Reservations Manager

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An exciting opportunity has arisen for an Assistant Reservations Manager to join our team. The Assistant Reservations Manager ensures smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room and spa revenue in order to meet or exceed the revenue target.

Supervising general job performance of reservation staff, implementing of policies and procedures under the guidance of Front Office Manager and responsible for training the team.

  • Having knowledge of the entire Reservation Procedure according to LQ Resorts procedures.
  • Responsible for Hotel and Spa Reservations.
  • Handling of correspondences – sorting of letters, telexes, fax and emails.
  • Allocate daily tasks to Reservations and Reception staff.
  • Daily review of reservations booked and arrivals report.
  • Responsible for preparation of occupancy forecast.
  • Responsible for training staff and implementation of policies and procedures.
  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
  • Liaise with reservations manager in regards to occupancy, Rates Reservation's Analysis.
  • Identify Top Producing Accounts to ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supplies to each department concerned.
  • Daily monitoring of staff telephone manner and general performance of reservations.
  • Ensure special handling of repeat guests and very VIP guest.
  • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager.
  • Follows up on tentative bookings and update reservation status.
  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
  • Review room blocking for Long Stay, Suites and special group requests.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Bring to the attention Revenue Manager when the hotel availability status should be changed and prepare for necessary action.
  • Responsible for work schedule and maintaining a neat and orderly position at all times.
  • Complete the duty manager shifts and sleep in’s when requested.
  • Attend meetings in absence of the Revenue Manager.
  • In general, performing any other duties might be requested by the Revenue Manager.
  • Strong administration skills with a sound knowledge of MS Office.
  • Excellent customer service skills.
  • Knowledge of computers and relevant software applications with good keyboard skills.
  • Excellent verbal and written communications skills.
  • Excellent time management and attention to detail.
  • Ability to work well under pressure and to tight deadlines.
  • Company pension
  • Discounted or free food
  • Employee discount
  • Gym membership
  • On-site parking
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* subject to availability

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