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CAREER OPPORTUNITIES AT LION QUAYS RESORT

Our Mission: To be the number one choice by consistently providing the highest levels of hospitality, with a passion for exceptional guest care, delivered by an enthusiastic and knowledgeable team, with a commitment to make a difference each day.

Our Values

To see each guest as part of a long-term relationship, not just a one-time event.

To focus on the guest experience at all times and continually strive to delight time after time.

To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest and supportive culture, by working together to create excellence.

To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

To encourage our team to contribute to excellent working conditions for all.

To gain a reputation for delivering financial performance and being consumed and enthralled about our business.

Our employees

Are a vital part of LQ Resorts, so we like to look after them. 

We do this by:

Supporting our team’s physical and mental health.

Providing free gym membership.

Scheduling regular wellbeing sessions and providing a pastoral care module for all team members to access.

Delivering employee recognition programmes to reward hard work and effort.

Creating an environment that supports the development of skills, knowledge, qualifications and career progression.

Discounts across all Resorts, to encourage leisure time.

Front of House

Primary Job Purpose:

An exciting opportunity has arisen for a Receptionist to join our team.  The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties.

They will maximise customer satisfaction and maintain good customer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills. They will ensure excellent service at all times and accurately complete all reception and reservation documentation to provide the best guest experience.

Roles and Responsibilities:

  • To answer the switchboard in a friendly and efficient manner as detailed in the SOP manual.
  • To ensure all calls are passed to the relevant department/persons.
  • To have full up-to-date knowledge of the hotel and services.
  • To make reservations and enter bookings onto the system.
  • To allocate guest rooms and check guests in.
  • Take pre-payments on check-in and block room if needed.
  • Deleted revenue to be recorded and Revenue Manager to be informed.
  • To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occur.
  • To assist guests with any queries throughout their stay.
  • To check guests out and ensure bills are paid and receipted correctly.
  • To balance cash and bills at the end of each shift. To be responsible for the float while on duty.
  • To keep the desk clean and tidy.
  • Assist when needed to take luggage to bedrooms.
  • To maximise selling opportunities by adding customer value at every opportunity.
  • To handle customer complaints promptly and professionally, demonstrating genuine customer care.
  • To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times.
  • To undertake any other duties requested by management.
  • To comply with all legal requirements in respect of the health, safety and welfare of staff and customers.
  • All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.
  • All staff must attend fire training as required by law, and be familiar with the departmental responsibilities.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

  • Friendly, informative and approachable.
  • Excellent communication skills.
  • Efficient and confident with speaking on the phone and working with computers.
  • Attention to detail.
  • ‘Can do' attitude.
  • Calm under pressure during busy periods.
  • Resilient and calm attitude when dealing with face-to-face complaints.
  • Ability to use own initiative and problem solve.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Rebecca Brown, Group Revenue Manager:  rebecca.brown@lionquays.co.uk

Primary Job Purpose:

An exciting opportunity has arisen for a Reservationist to join our team.  The successful applicant will assist in maintaining the high level of service we strive for.  This is a busy and rewarding role and would suit a personable and well-organised individual who is passionate about customer service and committed to supporting the needs of our guests and clients in order to provide the best guest experience.

Roles and Responsibilities:

  • To answer all incoming calls consistently and in a friendly and efficient manner.
  • To maintain up to date knowledge of the resort, services, products and events.
  • To make reservations and enter bookings onto the system accurately.
  • Maximise selling opportunities by adding value at every opportunity.
  • To welcome all guests and visitors to the resort in a professional manner.
  • To ensure that reservations checks are completed daily.
  • Maintain, develop and monitor the client database.
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures.
  • Be aware of and follow all Health and Safety procedures.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

  • Confident and approachable.
  • Excellent organisation and communication skills.
  • Friendly and informative.
  • Efficient and confident with speaking over the phone and working with computers.
  • Calm under pressure during busy periods.
  • Excellent sales and customer service skills with the ability to sell various guest experience packages.
  • Ability to use own initiative and problem solve.
  • Resilient and calm attitude when dealing with face-to-face complaints.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Rebecca Brown, Group Revenue Manager:  rebecca.brown@lionquays.co.uk

Food & Beverage

Primary Job Purpose:

An exciting opportunity has arisen for a Bartender & Server to join our Food & Beverage Team.  The successful Bartender & Server will in providing an excellent guest experience through exceptional service to all our guests. Whilst maintaining a high standard and achieving maximum revenue and guest satisfaction.

Roles and Responsibilities:

  • To provide a superior guest experience and maximise revenue by promoting and upselling from the Drinks Library
  • Good knowledge of Whiskey and Gins
  • Maintain the bar area and outside areas to a high standard
  • Ensure you are visible and available to guests at all times
  • Maintain stock levels
  • Maintaining and Monitoring, hygiene standards and practices
  • Support in the preparation for service, including, cleaning and maintaining glassware and china
  • Checking layouts and preparation of tables including room service duties
  • Maximise the service opportunities for guests to ensure return visits
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures such as cash handling and credit procedures
  • Be aware of and follow all Health and Safety procedures

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • Confident and approachable.
  • Good teamwork and can work well alone.
  • Calm under pressure during busy periods.
  • Excellent selling and customer service skills.
  • Can use own initiative and problem solve.
  • Resilience and calm attitude if dealing with face-to-face complaints.

All staff Key Performance Measures

Our values underpin everything we do here at Lion Quays, staff should ensure that these are at the forefront of what they do day today.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Sean Lawcock, Restaurant Manager:  sean.lawcock@lionquays.co.uk

Primary Job Purpose:

An exciting opportunity has arisen for a Food and Beverage Assistant (F&B) to join our F&B Team.  The successful applicant will assist in providing a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations, whilst maintaining maximum revenue and guest expectations.

Roles and Responsibilities

  • Assist in creating a warm and welcoming environment for our guests.
  • Assist in the set-up, preparation, and provide service duties for restaurants/functions/conferences as required.
  • Ensure that guests are greeted, seated and provided with menus promptly.
  • Ensure that all guests’ requests and queries are responded to promptly and effectively and exceptional service is delivered to guests at all times.
  • Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift.
  • Familiarise yourself with menus and as much information about the food and beverage offering available to answer any questions guests may have.
  • Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
  • Ensure efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
  • Set up, clear and prompt service tables after use to ensure that guests can be seated promptly.
  • Maintain a good standard of food safety, allergen and hygiene.
  • Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.
  • Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensuring that any guest complaints and positive comments are reported to management.
  • Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
  • Prepare all back of house service points concerning expected numbers for breakfast, lunch or dinner requirements as necessary.
  • Cleaning and maintaining equipment, glassware, crockery and cutlery.
  • Ensure that all front of house and guest areas are well maintained at all times.
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

Key Skills

  • Confident and approachable.
  • Good teamwork and can work well alone.
  • Good timekeeping and attendance.
  • Calm under pressure during busy periods.
  • Excellent selling and customer service skills.
  • Can use own initiative and problem solve.
  • Resilience and calm attitude if dealing with face to face complaints.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

All staff Key Performance Measures

Our values underpin everything we do here at Lion Quays, staff should ensure that these are at the forefront of what they do day today.

  • To focus on the guest experience at all times and continually strive to delight time after time
  • To see each guest as part of a long-term relationship, not a one-time event
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with
  • To encourage our team to contribute to excellent working conditions for all
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Sean Lawcock, Restaurant Manager:  sean.lawcock@lionquays.co.uk

Kitchen

Primary Job Purpose:

An exciting opportunity has arisen in our busy kitchen for a Head Chef. We are looking for an experienced head chef or chef to lead our growing team. The ideal candidate will have a flexible approach to work and be committed to promoting a positive work environment, working collaboratively with their fellow kitchen brigade and front of house team to ensure the highest levels of guest satisfaction.

To operate at both an operational and strategic level, managing all of the kitchen’s activities, taking personal responsibility for monitoring the quality of the food, hiring, training and supervising all team members, identifying additional sales opportunities, delivering excellent guest services and maximising revenues and profitability.

Roles and Responsibilities:

  • Oversees leads and directs the following activities both personally and through members of the kitchen team.
  • The head chef controls and directs the food preparation process and any other relative activities.
  • Implements and follows company standard menu/dishes.
  • Ensures company standard dish specifications are followed ensuring dish allergen information is correct food costs are maintained.
  • Purchases all food and food-related products using company nominated suppliers.
  • Ensures delivery checks/audits are carried out with all suppliers/deliveries and all items stored safely and correctly.
  • Controls food costs to meet the budget.
  • Ensures stock rotation and use by dates for the production of food are correctly followed.
  • Carries out thorough and accurate monthly stock takes.
  • Maintains daily / weekly flash on Entegra Europe (including accepting invoices onto the system).
  • Arranges for kitchen/equipment repairs when necessary.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Team Management and Cross Function Responsibilities

  • Be fully in charge of hiring, managing, and training developing kitchen staff.
  • Ensures all new staff receive departmental induction.
  • Plans and creates effective efficient rotas to cover the business whilst working within kitchen payroll budgets (Inc managing “Fourth” employee Rota/payroll management system).
  • Maintains records of payroll and attendance.
  • Manages the kitchen teams’ holidays effectively ensuring the kitchen is adequately manned at all times.
  • Ensures the kitchen team are motivated to ensure a great experience for all guests.
  • Undertakes staff briefing with all team members at the start of their working day and service periods.
  • Completes annual appraisals PDPs.
  • Work closely with the central F&B team to deliver promotions/daily specials/opportunities.
  • Works closely with the sales and events teams, ensuring all business sheets are kept up to date.
  • Hygiene/Personal Safety/Environment.
  • Manages all HACCP procedures according to the company’s Food Safety Management document.
  • Ensures security is adhered to at all times.
  • Confident and approachable.
  • Good teamwork and can work well alone.
  • Calm under pressure during busy periods.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Michael Batters, Group Executive Head Chef:  michael.batters@lionquays.co.uk

Primary Job Purpose:

An exciting opportunity has arisen to join our busy kitchen. As a Kitchen Porter, you will help ensure the kitchen runs smoothly, and that the highest standards of health and safety are maintained. We are looking for candidates who are able to work evenings and weekends with a flexible approach to work.

Roles and Responsibilities:

  • Wash crockery and utensils.
  • Daily clean of kitchen areas.
  • Deep clean kitchen equipment.
  • Keep stores areas neat and tidy.
  • Keep refrigeration and freezers organised.
  • Report failing equipment to Supervisor.
  • Report Health and Safety hazards to Supervisor.
  • Communicate effectively with staff.
  • Provide porter support with deliveries.
  • Carry out other duties as may reasonably be required from time to time.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • Flexible approach to work.
  • Good teamwork and a positive attitude.
  • Calm under pressure during busy periods.
  • Can work at pace during busy periods.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Michael Batters, Group Executive Head Chef:  michael.batters@lionquays.co.uk

Health Club & Spa

Primary Job Purpose:

An exciting opportunity has arisen for a Spa Assistant Manager to join our team.  The successful Spa Assistant Manager will assist the Spa Manager with the smooth running of the Spa and the Spa team and support the needs of the guests and clients, to provide safety and the best guest experience.

Roles and Responsibilities:

  • Maintain the high standards of the Spa by supervising all operations. This will include scheduling, training, opening and closing procedure, cash management and product sales.
  • Set a positive example for guest interaction and customer service.
  • Maintaining a high standard of appearance.
  • Responsible for duties to support the Spa Manager such as rotas, stock ordering, managing emails etc.
  • Using EZ Runner and other spa/hotel systems during the running of the spa day.
  • Upselling treatments from the desk.
  • Work towards targets set by the Spa Manager.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

  • Supervisory experience within spa or salon.
  • Qualified to NVQ Level 3 Beauty Therapy or equivalent is ideal.
  • ‘Elemis’ experience would be a distinct advantage.
  • Excellent attention to detail.
  • Self-motivated and a team player.
  • Excellent interpersonal skills and the ability to build rapport with clients.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Sarah Griffiths, Spa & Wellness Manager:  sarah.griffiths@lionquays.co.uk

Primary Job Purpose:

An exciting opportunity has arisen for a Club Receptionist to join our Leisure team.  The successful applicant must have a friendly, outgoing nature and be proactive in achieving the challenges set for them.  They will be responsible for providing excellent and consistent customer service to Club members and guests as the first point of contact, ensuring all customers’ needs and issues and queries are resolved efficiently and effectively.

Roles and Responsibilities

  • To create a warm and friendly welcome for all members and guests.
  • To undertake general reception duties, dealing with customer feedback, answering phone calls and administrative duties.
  • To ensure high standards of professionalism and customer service are maintained at all times.
  • To work well with team members and other departments within the resort.
  • To act as an ‘information hub’ for members and guests.
  • To communicate effectively and efficiently between members and management, relaying issues and information to both.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • Excellent face to face customer service skills and excellent telephone manner.
  • Can work under pressure in a fast-paced environment.
  • Good team player with excellent communication and interpersonal skills.
  • Self-motivated and organised.
  • IT Skills such as word, email and databases.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Sarah Griffiths, Spa & Wellness Manager:  sarah.griffiths@lionquays.co.uk

Primary Job Purpose:

An exciting opportunity has arisen for a Club Receptionist to join our Leisure team.  The successful applicant must have a friendly, outgoing nature and be proactive in achieving the challenges set for them.   They will be responsible for providing excellent and consistent customer service to Club members and guests as the first point of contact, ensuring all customers’ needs and issues and queries are resolved efficiently and effectively.

Roles and Responsibilities

  • To create a warm and friendly welcome for all members and guests.
  • To undertake general reception duties, dealing with customer feedback, answering phone calls and administrative duties.
  • To ensure high standards of professionalism and customer service are maintained at all times.
  • To work well with team members and other departments within the resort.
  • To act as an ‘information hub’ for members and guests.
  • To communicate effectively and efficiently between members and management, relaying issues and information to both.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • Excellent face to face customer service skills and excellent telephone manner.
  • Can work under pressure in a fast-paced environment.
  • Good team player with excellent communication and interpersonal skills.
  • Self-motivated and organised.
  • IT Skills such as word, email and databases.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Marc Jones, Club Manager:  marc.jones@lionquays.co.uk

Maintenance

Primary Job Purpose:

An exciting opportunity has arisen for a Maintenance Person – Grounds Maintenance to join our Maintenance Team.  The successful applicant will assist in maintaining the resort to its highest standard through both planned and reactive maintenance, whilst adhering to Health and Safety and other legal requirements.  Supporting the needs of the guests and clients to provide safety and the best guest experience.

Roles and Responsibilities:

  • Work by mowing, edging, and fertilizing lawns.
  • Conduct weeding and mulching landscape beds.
  • Make sure hedges, shrubs, and small trees are trimmed.
  • Ensure strong and healthy trees are kept by removing dead, damaged, or unwanted trees.
  • Plant trees, flowers, and shrubs.
  • Ensure lawns, landscapes, and gardens are watered.
  • Monitor and maintain plant health.
  • Ensure all pathways and walking areas are maintained and kept free from slip and trip hazards.
  • To adhere to company policies and procedures.
  • To communicate maintenance information and problems to the Maintenance Supervisor daily.
  • To ensure as part of the Maintenance team you attend internal and external training on an ongoing basis complying with Health and Safety requirements in all areas.
  • To ensure effective communication and good relations between the Maintenance team and other departments in the Hotel.
  • To maintain a clean and tidy work area.
  • To inform the Maintenance supervisor of any major defects in the building, plant or equipment which could affect the successful running of the hotel.

To perform all duties and responsibilities in a timely and efficient manner and to a high standard.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Gethyn Taylor, Maintenance Supervisor:  gethyn.taylor@lionquays.co.uk

Housekeeping

A position has arisen for an Early Morning Housekeeping Assistant to join the resort. Reporting to the Spa & Gym manager, and working as part of a small team, the successful Early Morning Housekeeping Assistant will have a flexible approach to work and will perform a variety of cleaning tasks across the resort, the leisure club, Spa area and Waterside building as well as all public and back of house areas, to ensure the highest standards of cleanliness are maintained. Candidates will work well under pressure to ensure tasks are completed on time with a commitment to providing the best customer experience at all times.

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Primary Job Purpose:

An exciting opportunity has arisen for a Housekeeping Assistant to join the resort on a seasonal basis. Reporting to the Housekeeping Manager, and working as part of a small team, the successful candidate will have a flexible approach to work and will perform a variety of cleaning tasks across the resort, to ensure the highest standards of cleanliness are maintained. Candidates will work well under pressure to ensure tasks are completed on time with a commitment to providing the best guest experience at all times.

Roles and Responsibilities:

  • To be responsible for the cleanliness throughout the hotel and guest bedrooms, corridors and public areas including back of house areas.
  • Ensure that cleaning is to the company standards.
  • Working quickly and efficiently so guests’ rooms are ready on time for arrival.
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures such as the left luggage policy.
  • Be aware of and follow all Health and Safety procedures.

Key Skills

  • Good teamwork and can work well alone.
  • Thrives on routine daily tasks.
  • Ability to work to deadlines.
  • A positive can-do attitude.
  • High standards of presentation, organisation and cleanliness.
  • Great attention to detail.
  • Polite.
  • Reliable and can work under pressure.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Linda Waldron, Housekeeping Manager:  linda.waldron@lionquays.co.uk

Sales & Marketing

Primary Job Purpose:

An exciting opportunity has arisen for a Wedding and Events Coordinator to join our Sales and Marketing team. The role will be responsible for maximising hotel revenue and guest satisfaction by negotiating Meetings and Events, Weddings and Function business and coordinating the execution of business with other departments following the hotel’s business plan.

Roles and Responsibilities

  • Demonstrate and manage exceptional standards of customer care – both face to face and remotely, nurturing long term relationships.
  • Ensure that all enquires and correspondence for the events team are dealt with efficiently and on the day of the enquiry.
  • Ensure excellent standards of client show rounds and open evenings – working with the whole team on the guest experience.
  • Ensure that all function sheets are produced on time with accurate and comprehensive information to assist the operational team.
  • Ensure that all diaries and systems are kept up to date at all times.
  • Achieves meetings and events revenue goals by implementing the set strategies provided by the Group Sales and Marketing Manager.
  • Perform a ‘Meet & Greet’ function with meeting and event planners to go through the event and successfully build relationships with regular and new clients.
  • Actively seeks when available, to interact with existing, potential and new clients by show rounds, lunches and participation in fam trips.
  • Work to minimise complaints from guests.
  • Attend meetings and training required by Group Sales and Marketing Manager.
  • Check the meetings and events VIPs and communicate this information to the team.
  • Identify commissionable bookings and secure required information.
  • Pre-block all event accommodation accurately and ensure release clauses are followed.
  • Prepare events contracts and chase signed contracts promptly.
  • Ensure all events are prepaid, or where applicable coordinates credit for meetings and events guests with the Finance team.
  • Manage and deliver quarterly open evenings and 6 monthly Bridal Fayres.
  • Monitor all feedback from clients, including follow up procedures and communicate with the team.
  • Maintain quality information in all databases.
  • Carry out proactive sales activity for events.
  • Complete regular pricing reviews and competitor analysis of wedding venues.
  • Represent the department at the weekly function sheet meeting and morning meetings and feedback key business information to the team.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • Excellent communication skills.
  • Strong experience in working in and coordinating events.
  • Confident and approachable.
  • Ability to work as part of a team or alone.
  • Calm under pressure during busy periods.
  • Excellent selling and customer service skills.
  • Ability to use own initiative and problem solve.
  • Resilience and calm attitude if dealing with face-to-face complaints.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Liz Pickering, Group Sales & Marketing Manager:  liz.pickering@lionquays.co.uk

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