Primary Objectives

Ensuring the smooth running of the front desk and all reservation and reception duties.  Maximise customer satisfaction and maintain good customer relations.  Ensure adherence to all procedures sealing with advance reservations, checking in of guests and preperation of bills. Ensure and excellent service at all times. To accurately complete all reception and reservation documentation.

Role & Responsibilities

To answer the switchboard in a friendly and efficient manner as detailed in the SOP manual.

To ensure all calls are passed to the relevant department/persons

To have full up-to-date knowledge of the hotel and services

To take reservations and enter bookings on to the system

To allocate guest rooms and check guests in

To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occcur

To assist guests with any queries throughout their stay

To deal with foreign exchange

To check guests out and ensuring bills are paid and receipted correctly

To balance cash and bills at the end of each shift.  To be responsible for the float while on duty

To keep desk clean and tidy

Assisting porters when they are busy to accompany guests to their bedrooms

To maximise selling opportunities by adding customer value at every opportunity

To handle customer complaints promptly and professionally, demonstrating genuine custome care.

To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times

To undertake any other duties requested by management

To comply with all legal requirements in respect of health, safety and welfare of staff and customers

All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given

All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Interested? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Rebecca Brown, rebecca.brown@lionquays.co.uk

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by 28th February 2015, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

 

Salary £15,000 | 25 hours per week | Start date January 2015

Flexible hours can be considered to suit candidate if needed

primary objectives

To ensure that the Lion Quays Hotel and Spa, is provided with comprehensive, effective HR support and guidance to safeguard all employees and the company. 

Commitment to Quality | All Staff  are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times, and to deliver a high quality standard of customer care.

Role & REsponsibilities

To plan and implement procedures, systems and controls to ensure comprehensive
HR management service.

To ensure that all new legislation is implemented and followed, informing all HOD’s of amendments and changes.

To liaise with the company’s designated HR Support Service to ensure all Employee Handbooks and Employee Induction Packs are current and up to date.

To develop administrative systems to enable HOD’s to undertake Departmental Inductions, Appraisals, Disciplinary/Grievance procedures and Dismissals with confidence and in a timely manner.

To review and update departmental recruitment policies and implementation.

To work closely with the Accounts/Payroll personnel to ensure the correct documents are collated for each individual employee file.

To undertake all new employee company inductions

To work with and assist the HOD’s in the provision of training, courses and workshops.

To work with the local Job Centre, Recruitment Agencies and others to assist HOD’s with their recruitment process.

To communicate pertinent information and potential problems to the General Manager and relevant Managers as appropriate.

To be available for all HOD’s, Supervisors and individual employees to provide HR support and advice.

Competencies

General

Passion for Guest satisfaction

Improves Standards and Service

Plans and Prioritises

Maximises Employee potential

Team work

Positive attitude

Effective communication

Respect for People

Management Requirements

Commercially focused

Demonstrates an enthusiastic commitment to the company

Communicating and influencing

Delivering exceptional performance

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

INTERESTED? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Steve Ogden, steve.ogden@lionquays.co.uk 

Due to the volume of applications we receive we can't reply to everyone. 

Thank you for your interest in Lion Quays Hotel & Spa.

We are looking for inspirational and motivated individuals with an infectious passion for health & fitness. A friendly face to greet the members and one they will seek out when in need of expert advice. The successful candidate will be a real presence on the gym floor and ensure the fitness areas and equipment are maintained and presented to a high standard.

Not only will you assist the members in setting and achieving their fitness targets through inductions, health checks and regular programme reviews, you will assist us in delivering a world-class fitness experience to all who use Lion Quays Leisure Club through health and fitness retreats, boot camps, studio classes, personal training, social events and much more.

Standards & quality are paramount at Lion Quays Hotel & Spa and the successful candidate must be highly motivated and have an eye for detail & a passion for excellent service.

Requirements for the position:

  • Relevant fitness qualification
  • Minimum REPS level 2/3 certified
  • Exercise to music
  • First Aid Certificate
  • Knowledge of and experience of poolside procedures
  • Experience in leading studio classes
  • Les Mills qualifications would be advantageous

Benefits include:

  • Staff discount on country club membership
  • Staff discount on food and beverage, spa treatments and BABOR products
  • free parking
  • Uniform provided
  • Training and development 

If you are looking for a new challenge in a World-Class Country Club & Spa and would be interested to find out more please send your CV now.

Are you passionate about Group Exercise? Are you a versatile, freestyle group exercise instructor? Are you a qualified Les Mills Instructor?

Exercise to Music or equivalent and an ability to teach freestyle classes is preferred. We are particularly keen to speak with instructors who can teach Metafit, INSANITY, H.I.I.T, Bootcamp, Les Mills Programmes , Body Combat, Body Pump and Body Balance.

Please note that due to the volume of applications we can only respond to candidates who are shortlisted for interview.

Applications should be sent to:

Nathan Weeks
Lion Quays Leisure Club
Moreton
Oswestry
SY11 3EN
nathan.weeks@lionquays.co.uk 
01691 684400

or

Natilie Alford

natilie.alford@lionquays.co.uk

Reports to: General manager and resident manager 
responsible for: country club, gym and pool operations and the team
Location: Lion Quays Country Club

Scope and General Purpose:

To deliver effective club management, achieving product and service delivery standards, a high degree of member and client care, budget/financial targets and key performance indicators

To be fully responsible for the Country Club, with 2,000 members, plus residential guests and day visitors; ensuring the smooth day to day running of the operation and the team, forward planning, both financially and operationally.

Principle Accountabilities and Criteria:

To manage and control the operation to ensure a first class standard of product and service in all aspects of the Country Club is achieved and maintained.

• Develop and implement the business plan and budget in conjunction with the General Manager to deliver the club financial and performance targets.

• Positively promote sales awareness within the department and maximise all sales opportunities. Maintain awareness of competitor activity

• Review member and client feedback and resolve any issues to a satisfactory conclusion. Monitor member retention, reviewing cancellations and association reasons/trends

• Preparation of annual budget and monthly forecasts, covering all sales and cost elements

• Work within budgeted guidelines ensuring monthly and annual sales targets are achieved.

• Work within budgeted labour resource ensuring that staff are rota’d cost effectively and in accordance with business needs, including temporary and casual staff

• Control of all operating costs throughout the Department continuing to operate within the set standards

• To improve a retention system with all P/T Instructors and Leisure Members

• To assist in the management of Nico’s Bistro

• To appoint and manage all Freelance Instructors

• Promote and operate a wide variety of studio and gym classes.

• To personally undertake “one to one” training, plus standard classes.

• To promote a professional and helpful image to the client and give full co-operation to all clients/guests requiring assistance with a prompt and helpful attitude

• To anticipate client needs whenever possible to enhance quality service and in turn ensure client satisfaction

• To maintain regular and effective communication within your team and at all levels throughout the business.

• Comply with legal and company requirements, for fire, health and safety, hygiene and employment and ensure team members similarly comply.

• Address hazards, follow up and work closely with the Maintenance Department to ensure all elements of the department are fully operational and meet all Health & Safety legislation.

• Set and maintain standards of performance and cleanliness throughout the department

• To carry out regular quality training and coaching in a systematic and professional way to meet the needs of the business

• To ensure career development of your team, with departmental inductions, regularly appraisals of all employees under your supervision within company guidelines and to set measurable objectives to be reviewed monthly

• To work closely with the HR department in recruiting staff for the department and to ensure all Personnel Manual Policies and procedures are followed

• To maintain effective and productive working relationships with external suppliers and monitor quality and standards at all times

• To be responsible for ensuring security and supply and stock control measures for all supplies used in the department and in accordance with financial procedures

• Comply with statutory and legal requirements for fire, health and safety and employment and to ensure all members of the team similarly comply and are working in accordance with

• To manage own Marketing Plan and implement throughout the year with the team

• To undertake and take part in all PR opportunities as required

• To hold regular departmental meetings with your team and attend all meetings within the Hotel, as required.

• To undertake any other reasonable duties, as required by the General Manager or Resident Manager


Qualifications:

• Pool Plant Certification – carry out and instruct on the daily regime controls of the swimming pool – chemicals, back washing, cleanliness etc

• NVQ Personal Training Level III

• First Aid in the Work Place

• Les Mill Instructor

• Working knowledge of Microsoft Office, experience of managing data bases, mail shots and basic Direct Debit procedures.

2,000 members
Salary £28,000
Applications go to:

steve.ogden@lionquays.co.uk

Responsible to Restaurant Manager/ Bar Manager
Responsible for Food and Drink service as required

Job Purpose

To work within the Food and Beverage Service, responsible for the service of food and drink as laid down in the Standard of Practice Manual. To ensure the guests are served to the highest possible standard. Ensuring a consistent standard of service is achieved throughout.

Commitment to Quality - All Staff are expected to care for our customers in a friendly, helpful, efficient and proffesional manner at all times, and to deliver a high standard of customer care.

Roles & Responsibilities

• To ensure all tables are set correctly as per SOP manual.
• To adhere to the correct uniform/appearance policy and maintain personal hygiene all times
• To ensure all mis-en-place is correctly performed
• To be fully aware of menu contents, service procedures and relevant information of bookings
• Maintain a high standard of service at all times
• Clearing used crockery, cutlery, glasses etc, as required during service
• Ensuring an optimum guest satisfaction level is achieved
• Maintain a clean and tidy working environment at all times
• To reset tables, tidy work areas and prepare the food service areas for the next service
• To comply at all times with the required standard
• Ensure service of wine and beverages are correct and in accordance with the SOP manual
• Complete general cashiering duties, bill presenation and settlement
• To handle customer complaints promptly and profesionally, demonstrating genuine custome care.
• To undertake any other duties requested by management

• To comply with all legal requirments in respect of health, safety and welfare of staff and customers
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
• All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
• This list is not exhaustive and you may be asked to undertake other duties as requested by management.

Staff Members Should:

• Be of a friendly and cheerful disposition
• Experience of working in a busy restaurant in a hotel preferred but not essential as training will be provided.
• Have an eye for detail
• Have excellent communication and organisational skills.

General:

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

£5.13 and £6.50 per hour – part and full time jobs available

Please send applications to craightondavies@lionquays.com

Job Description:

To provide and maintain the highest standard of personal appearance, hygiene and customer service, offering quality treatments, providing in depth knowledge and advise in respect of Spa procedures and products .  Spa Therapists are to promote positive images of the hotel, being pleasant, friendly and able to address problems or special requests made by guests.  Responsible to the Spa Manager.

Responsibilities:

• Undertake full assessment of clients’ requirements and suitability of treatments and products offered
• Carry out all treatments to the highest professional standard
• Undertake reception duties in the Spa and occasionally in Leisure, including cash handling
• Achieve product sales from targets set by the Spa Manager
• Ensuring the highest standards of cleanliness and tidiness are maintained
• Duty of care to ensure the health and safety of themselves and other colleagues
• Attend staff meetings, training session and promotional events which may require working outside of normal hours

Knowledge, Skills and Abilities:

• Ability to undertake procedures and treatments to the client’s complete satisfaction
• A high standard of personal appearance and presentation is essential at all times, reflecting the luxury ambience of the Spa and hotel.
• Full knowledge of products and ability to sell appropriate items to individual clients
• Professional but approachable qualities required when assisting clients
• Work as part of a team and assist colleagues in the general running of the Spa
• Ability to maintain the highest level of cleanliness and tidiness throughout the Spa, working with colleagues to achieve standards.
• Ability to communicate training needs to Snr Therapist and Spa manager
• Time management and organizations skills essential
• Good communication skills within the Spa and with all other departments
• Flexibility in undertaking other duties as delegated by the Spa Manager.

This job description provides an outline of the major focus areas of the job role and is not exhaustive and subject to amendment when required and necessary.

Full or Part Time
£6.75 per hour

Apply by email – carol.griffiths@lionquays.co.uk