Primary Objectives

Ensuring the smooth running of the front desk and all reservation and reception duties.  Maximise customer satisfaction and maintain good customer relations.  Ensure adherence to all procedures sealing with advance reservations, checking in of guests and preperation of bills. Ensure and excellent service at all times. To accurately complete all reception and reservation documentation.

Role & Responsibilities

To answer the switchboard in a friendly and efficient manner as detailed in the SOP manual.

To ensure all calls are passed to the relevant department/persons

To have full up-to-date knowledge of the hotel and services

To take reservations and enter bookings on to the system

To allocate guest rooms and check guests in

To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occcur

To assist guests with any queries throughout their stay

To deal with foreign exchange

To check guests out and ensuring bills are paid and receipted correctly

To balance cash and bills at the end of each shift.  To be responsible for the float while on duty

To keep desk clean and tidy

Assisting porters when they are busy to accompany guests to their bedrooms

To maximise selling opportunities by adding customer value at every opportunity

To handle customer complaints promptly and professionally, demonstrating genuine custome care.

To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times

To undertake any other duties requested by management

To comply with all legal requirements in respect of health, safety and welfare of staff and customers

All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given

All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Interested? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Laura Whitrick, laura.whitrick@lionquays.co.uk

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by 24th October 2014, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

 

Salary £25,000 | 45 hours per week

Primary Objectives

To work closely with the Head Chef to encompass the sweets sections and bakery to the main menu.

A candidate with notable experience and qualifications obtained through internal training programs or HND / SVQ’s gained at college. An expert knowledge of patisserie and bread preparation is essential.

Pastry Chef’s responsibilities will include; menu creation and its implementation, training and motivating the team and adherance to all health and safety legislation.

Role & Responsibilities

Responsible for all the baking duties in the kitchen.

Design the dessert menu for the Waterside Restaurant and Nicos, along with the Head Chef and Snr Sous Chef.

Required be able to create and make all the desserts themselves and to instruct and train other members of the team.

Inventing new desserts of their own that are unique to the Lion Quays Hotel and Spa.

To provide variety to the customers regarding the desserts and regularly change the menu under the Head Chef’s directions.

To control and manage the inventory of their department and inform the Head Chef when stocks need replenishing.

To train any other new chefs that are required by the Pastry Section.

Pastry chef required to help out in other sections if they are short on man power.

Pastry chef is responsible for the cleanliness and the safety of their station.

To maintain all the cleanliness standards required of them and make sure their subordinates are also dressed accordingly.

Liaise with the Head Chef on a weekly basis to discuss forward bookings and levels of business, menu content and forward planning of catering requirements for the hotel and special dietary needs. 

Use only the approved suppliers designated by the company and ensure that all changes of suppliers or products are approved by the Head Chef. 

Ensure food stocks for all outlets are kept within the agreed seasonal levels and prepare schedules of stock requirements as necessary.  Plan desserts and dishes  around the use of existing stockholding in order to keep purrchases and wastage to a minimum.

Ensure good and consistent portion control and use of decorations. Minimise food wastage in their section and the kitchen generally.

Ensure that all products that leave the kitchen are maintained at a consistent high level, and that good quality control procedures are observed.

Ensure a high standard of personal cleanliness and hygiene is maintained including use of correct protective clothing by the Pastry Section personnel.

Ensure the kitchen is a safe working environment, and that all working practises are carried out in a safe manner as prescribed by the Health and Safety at Work Act 1974 along with any other legislation relating to the use of dangerous machinery, chemicals or equipment.

Ensure that junior kitchen staff and all new employees are trained to carry out their designated duties correctly.

Attend departmental meetings as required. 

Always check with the Chef in charge before you leave at the end of your shift.

To comply at all times with standard operating procedures.

 

To undertake any other duties as requested by managementTo comply with all legal requirments in respect of health, safety and welfare of staff and customers.

All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.

All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

INTERESTED? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Philip Ashman, Phillip.Ashman@lionquays.co.uk

 

Due to the volume of applications we receive unfortunately we can't reply to everyone. If you have not heard from us in a few weeks after applying, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

 

 

Salary £18,000 | 30 hours per week | Start date January 2015

primary objectives

To ensure that the Lion Quays Hotel and Spa, is provided with comprehensive, effective HR support and guidance to safeguard all employees and the company. 

Commitment to Quality | All Staff  are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times, and to deliver a high quality standard of customer care.

Role & REsponsibilities

To plan and implement procedures, systems and controls to ensure comprehensive HR management service.

To ensure that all new legislation is implemented and followed, informing all HOD’s of amendments and changes.

To liaise with Peninsula Services to ensure all Employee Handbooks and Employee Induction Packs are current and up to date. 

To develop administrative systems to enable HOD’s to undertake Departmental Inductions, Appraisals, Disciplinary/Grievance procedures and Dismissals with confidence and in a timely manner.

To review and update departmental recruitment policies and implementation.

To work closely with the Accounts/Payroll personnel to ensure the correct documents are collated for each individual employee file.

To work with and assist the HOD’s in the provision of training, courses and workshops.

To work with the local Job Centre, Recruitment Agencies and others to assist HOD’s with their recruitment process.

To communicate pertinent information and potential problems to the General Manager and relevant Managers as appropriate.

To be available for all HOD’s, Supervisors and individual employees to provide HR support and advice.

To undertake any other duties requested by management.
To comply with all legal requirements in respect of health, safety and welfare of staff and
customers.
All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.
All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities.
At all times, to project a favourable image of the Lion Quays Hotel and Spa to the public.
To respond appropriately to any emergencies or complaints, including when not on duty.
To consistently review the HR operation to identify efficiencies that will reduce the operating costs without effecting standards.
To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Competencies

General

Passion for Guest satisfaction

Improves Standards and Service

Plans and Prioritises

Maximises Employee potential

Team work

Positive attitude

Effective communication

Respect for People

Management Requirements

Commercially focused

Demonstrates an enthusiastic commitment to the company

Communicating and influencing

Delivering exceptional performance

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

INTERESTED? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Barbara Byrom, Barbarab@lionquays.co.uk 

Due to the volume of applications we receive we can't reply to everyone. 

Thank you for your interest in Lion Quays Hotel & Spa.

We are looking for inspirational and motivated individuals with an infectious passion for health & fitness. A friendly face to greet the members and one they will seek out when in need of expert advice. The successful candidate will be a real presence on the gym floor and ensure the fitness areas and equipment are maintained and presented to a high standard.

Not only will you assist the members in setting and achieving their fitness targets through inductions, health checks and regular programme reviews, you will assist us in delivering a world-class fitness experience to all who use Lion Quays Leisure Club through health and fitness retreats, boot camps, studio classes, personal training, social events and much more.

Standards & quality are paramount at Lion Quays Hotel & Spa and the successful candidate must be highly motivated and have an eye for detail & a passion for excellent service.

Requirements for the position:

  • Relevant fitness qualification
  • Minimum REPS level 2/3 certified
  • Exercise to music
  • First Aid Certificate
  • Knowledge of and experience of poolside procedures
  • Experience in leading studio classes
  • Les Mills qualifications would be advantageous

Benefits include:

  • Staff discount on country club membership
  • Staff discount on food and beverage, spa treatments and BABOR products
  • free parking
  • Uniform provided
  • Training and development 

If you are looking for a new challenge in a World-Class Country Club & Spa and would be interested to find out more please send your CV now.

Are you passionate about Group Exercise? Are you a versatile, freestyle group exercise instructor? Are you a qualified Les Mills Instructor?

Exercise to Music or equivalent and an ability to teach freestyle classes is preferred. We are particularly keen to speak with instructors who can teach Metafit, INSANITY, H.I.I.T, Bootcamp, Les Mills Programmes , Body Combat, Body Pump and Body Balance.

Please note that due to the volume of applications we can only respond to candidates who are shortlisted for interview.

Applications should be sent to:

Michelle Bowen
Lion Quays Leisure Club
Moreton
Oswestry
SY11 3EN
michelle.bowen@lionquays.com
01691 684400