2 Full TiMe | 1 ParT TiMe rOleS aVailaBle

We’re looking for outgoing individuals with a passion for great service to join the Food & Beverage team at Lion Quays Hotel & Spa. If you’re a team player with a positive attitude and committed to high standards to exceed guests expectations we want to hear from you...

Responsibilities:

  • Provide great customer service
  • Keep a clean and tidy bar
  • Work as part of the team to meet department KPis and sales targets

Your Skills:

  • Previous experience in a similar role within the hospitality sector
  • Passion for customer service
  • Good knowledge of beers, spirits, wine and cocktails
  • Well presented with a friendly, outgoing personality
  • Efficient and well organised with excellent communication skills
  • Flexible approach and the ability to work variable shifts, including evenings and weekends, to meet the needs of the business

Benefits:

  • Competitive salary
  • Excellent training and progression opportunities
  • Uniform
  • Free parking
  • Employee discounts across Shropshire Leisure Group - Lion Quays Hotel & Spa and Moreton Park Hotel, the Lord Moreton and Moreton Park Garden Centre

To apply send your CV and covering email telling us why you would be great in this role to Colin Jenno, colin.jenno@lionquays.co.uk

Closing date for applications, 30th June 2014.

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by 11th July 2014, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

CONTACT Colin Jenno TO APPLY

Competitive Salary

Primary objective of position:

Ensuring the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures sealing with advance reservations, checking in of guests and preparation of bills. Ensure and excellent service at all times. To accurately complete all reception and reservation documentation.

Key Responsibilities:

To deputise for the Reception Manager in her absence and to provide full support to the management and control of the department

To manage and demonstrate high customer care within the team to meet the service requirements of the hotel

To train staff for the full reception department in order to ensure a highly motivated and efficient team.

To train all staff on float and safe procedures.

Assured financial awareness to include:-

Banking Procedures
P.C.I
No-shows
Gift Vouchers
Guest Recharges
Temp accounts
Maximise Room Sales

To be budget focused and to comply with departmental manning budget

To assist the Reception Manger in carrying out all administration duties relevant to front of house

To assist and devise good work practices in developing and improving guest care and account procedures

Liaise and develop good working practices between specifically with the Revenue Manager and all other department in the hotel

To maximise selling opportunities by adding customer value at every opportunity

To handle customer complaints promptly and professionally, demonstrating genuine customer care.

Aim to achieve daily targets set by Reception Manager and General Manager

In the absence of the Reception Manager, support the reception and reservations team

To undertake any other duties requested by management

To comply with all legal requirements in respect of health, safety and welfare of staff and customers

All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given

All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

To carry out duty management shifts on a rota basis

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

To apply send your CV and covering email telling us why you would be great in this role to Colin Jenno, colin.jenno@lionquays.co.uk

Closing date for applications, 30th June 2014.

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by 11th July 2014, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

Contact Colin Jenno to apply

Dependant on experience

We are looking to recruit new members to our team of therapists. Lion Quays Spa is a five star, award-winning Spa near Oswestry offering traditional beauty and Spa treatments.

You will be a highly motivated individual and consistently work to the highest standards, offering the very best customer experience. With excellent communication skills you will have passion, energy and a positive attitude.

An NVQ level 3 in Beauty Therapy (or equivalent) is essential and experience of working with Decleor, Bare Minerals and Jessica would be highly advantageous but not essential.

If this sounds like you we want to hear from you!

Key skills:

  • A great personality and positive attitude
  • Focus and professionalism needed for five star environment
  • Well presented, dynamic, and highly skilled
  • You must be able to communicate and listen to guests wants & needs
  • Deliver a consistently high professional service
  • A proven retail track record would be desirable

We offer extensive training within our treatment offerings. Experience of Decléor, Bare Minerals & Jessica would be advantageous but not essential.

How to apply:

Please send your CV with a covering email telling us why you are interested in this role to sian.jones@lionquays.co.uk

Closing date for applications 30th June 2014.

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by 11th July 2014, please assume your application has been unsuccessful.

CONTACT COLIN JENNO TO APPLY

Competitive salary, dependant on experience

Full time including weekends and evenings

We are looking for an experienced supervisor to join the F&B team at Lion Quays Hotel & Spa. Reporting directly to the F&B manager you will be willing to learn, have a keen eye for detail and ideally have some experience in leading customer facing teams to deliver the very best customer experience along with:

  • Strong leadership skills
  • Understanding of cellar management
  • Experienced in ordering, auditing and stocktaking

This role entails a flexible working shift pattern, alternate weekends and bank holidays. In return you’ll receive competitive rates of pay and benefits along with further training opportunities to help you in your personal development.

 

To apply send your CV and covering email telling us why you would be great in this role to Colin Jenno, colin.jenno@lionquays.co.uk

Closing date for applications, 30th June 2014.

Due to the volume of applications we recieve we can't reply to everyone. If you have not heard from us by 11th July 2014, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

CONTACT COLIN JENNO TO APPLY