PRIMARY OBJECTIVES:

Ensuring the smooth running of the Spa front desk and all Spa reservations and reception duties.  Maximise customer satisfaction and maintain good customer relations.  Ensure adherence to all procedures sealing with advance bookings,  welcoming and greeeting guests and  clients. Ensure and excellent service at all times. To accurately complete all reception and booking documentation.

duties and responsibilities:

To lead and manage the Spa Reception team, overseeing team members and ensuring their SOP compliance

To answer the telephone in a friendly and efficient manner as detailed in the SOP manual.

To ensure all calls are dealt with efficiently

To have full, up-to-date knowledge of the Spa, services and products

To take reservations and enter bookings on to the system

Maintain, develop and monitor the client base.

To ensure Reception area and desk are clean and tidy at all times.

To maximise selling opportunities by adding customer value at every opportunity.

Manage merchandising product displays, working closely with the Spa Manager

Stock control and purchasing

Monitor, develop and grow product sales.

Invoice control.

To handle customer complaints promptly and professionally, demonstrating genuine custome care.

To ensure the Spa Reception team all adher to the correct uniform/appearance policy and maintain personal hygiene at all times

Personal, exceptional presentation, reflecting the Spa profile and ethos

To undertake any other duties requested by management

To comply with all legal requirements in respect of health, safety and welfare of staff and customers

All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given

All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Full time, salary up to £16,000

 

How to apply:

Please send your CV with a covering email telling us why you are interested in this role to carol.griffiths@lionquays.co.uk 

Closing date for applications 29th September 2014.

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by 10th October 2014, please assume your application has been unsuccessful.

CONTACT CAROL GRIFFITHS TO APPLY

We are looking for inspirational and motivated individuals with an infectious passion for health and fitness. A friendly face to greet the members and one they will seek out when in need of expert advice. The successful candidate will be a real presence on the gym floor and ensure the fitness areas and equipment are maintained and presented in accordance with the Brand Standard.

Primary Objectives:

Not only will you assist the members in setting and achieving their fitness targets through inductions, health checks and regular programme reviews, you will assist us in delivering a 5* fitness experience to all who use Lion Quays Leisure Club through health and fitness retreats, boot camps, studio classes, personal training, social events and much more.

Requirements:

Relevant fitness qualifications

Exercise to music (desirable)

Les Mills UK qualifications (desirable)

Studio class experience

First aid certificate

Knowledge and experience of poolside procedures

Benefits:

Free Leisure Club membership

Staff discounts

Free parking

Uniform provided

Further training and development opportunities

Knowledge and experience of poolside procedures

If you are looking for a new challenge in a 5* LEISURE Club & Spa please send your CV now.

How to apply:

Please send your CV with a covering email telling us why you are interested in this role to michelle.bowen@lionquays.co.uk 

Closing date for applications 29th September 2014.

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by 3rd October 2014, please assume your application has been unsuccessful.

Contact Michelle Bowen to apply