Reports To:           Sales Supervisor and Country Club Manager

Based at:               Lion Quays Country Club

Job Purpose:

You are responsible for providing excellent and consistent levels of service to your club members and customers. The club reception is the first point of contact for all class bookings, enquiries, membership sales and dealing with member’s feedback. In addition to reception responsibilities you will undertake the training for membership sales which involves touring prospective members, closing the sales & achieving monthly set targets. You will support the Sales Supervisor in the sales process as part of the role will involve cold calling, lead generation and outreach.

Key Responsibilities:

  1. Ensure high standards of professionalism and customer service are maintained at all times
  2. Work closely with the other members of the team and team members of other departments
  3. Ensure adequate stock holdings are maintained at all times, enabling the efficient execution of promotional activities
  4. Take calls and schedule class bookings efficiently.
  5. Providing support to membership sales advisors and play an integral part in driving sales is essential.

 Skills: 

- You must be able to demonstrate previous experience of dealing face to face with customers in a busy environment

- Good customer care skills

- The ability to handle cash and maintain records

- A good telephone manner

- Use of IT systems

- An outgoing and friendly manner

- A team player with excellent communication and interpersonal skills

- Self-motivated and organised

 

To apply for this role,  please contact Suzanne.williams@lionquays.com or 01691 684400

 

Lion Quays Spa is a five star, award-winning Spa near Oswestry offering traditional beauty and Spa treatments. We are a rapidly expanding business & we are currently looking to recruit high quality Spa Therapists to add to our skilled team. 

We are looking for exceptional individuals to join our team of highly experienced therapists. We offer a wide range of treatments including Aromatherapy & Hot Stones Massage, Facials & Body treatments (Decleor), Body Scrubs and beauty treatments. Previous experience would be advantageous however full training will be provided by our Spa Trainer.

The successful applicant is required to hold an NVQ level 3 or equivalent massage qualifications. We would consider college students studying their NVQ level 3. The applicant must have excellent customer service skills, be highly professional and be flexible with working hours and days including weekend shifts.

Hours: Full/Part Time hours available.

Salary: Dependent on experience.

If you are looking for a challenge within the spa industry and eager to learn new skills from a well-established and popular spa, please apply and send your CV and covering Letter to:

Carol Griffiths, Spa Manager

carol.griffiths@lionquays.co.uk 

 

 

CONTACT CAROL GRIFFITHS TO APPLY

We are looking for inspirational and motivated individuals with an infectious passion for health and fitness. A friendly face to greet the members and one they will seek out when in need of expert advice. The successful candidate will be a real presence on the gym floor and ensure the fitness areas and equipment are maintained and presented in accordance with the Brand Standard.

Primary Objectives:

Not only will you assist the members in setting and achieving their fitness targets through inductions, health checks and regular programme reviews, you will assist us in delivering a 5* fitness experience to all who use Lion Quays Leisure Club through health and fitness retreats, boot camps, studio classes, personal training, social events and much more.

Requirements:

Relevant fitness qualifications

Exercise to music (desirable)

Les Mills UK qualifications (desirable)

Studio class experience

First aid certificate

Knowledge and experience of poolside procedures

Benefits:

Free Leisure Club membership

Staff discounts

Free parking

Uniform provided

Further training and development opportunities

Knowledge and experience of poolside procedures

If you are looking for a new challenge in a 5* LEISURE Club & Spa please send your CV now.

How to apply:

Please send your CV with a covering email telling us why you are interested in this role to marc.jones@lionquays.co.uk 

Due to the volume of applications we receive we can't reply to everyone.

Contact Michelle Bowen to apply

Job Title                     Housekeeping Supervisor

 

Responsible to          Executive Head Housekeeper and Deputy Head Housekeeping     

 

Job Purpose              To ensure and maintain the high standards of cleanliness in all areas of the hotel.

 

Commitment to Quality - All Staff  are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times, and to deliver a high level 5 star standard of customer care.

 

Role & Responsibilities

 

  • To assist the Head Housekeeper in all duties, including Room Checks, Ordering stock, Linen stocktake,
  • To deputise for housekeeping management, including rotas with access to Fourth Hospitality, when required.
  • Ensuring the highest standard of cleanliness in all guest rooms and all public areas 
  • To ensure all bedrooms and public areas are cleaned and maintained correctly as per SOP manual.
  • To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times
  • Ensuring a high standard of personal cleanliness and presentation, and that high standards of hygiene are maintained including the use of protective clothing as necessary
  • Maintain a clean and tidy working environment
  • To assist and advise as a training “buddy” with new members of the housekeeping team.
  • To encourage repeat business wherever possible
  • Liaise with Reception on a daily basis
  • To be aware of all maintenance issues and report to Head Housekeeper or relevant manager if necessary
  • To ensure that a satisfactory laundry service is maintained
  • Ensuring all dry stock and consumables are rotated and areas kept clean and tidy
  • Stock levels and wastage to be kept to a  minimum
  • Perform rotation cleaning duties eg paintwork, curtains etc
  • To undertake any other duties requested by management
  • To comply with all legal requirements in respect of health, safety and welfare of staff and customers
  • All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
  • All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

.    must be able to work weekends

 

Interested?

To apply please complete the job application form and return to Nicola Hughes, Housekeeping Manager nicola.hughes@lionquays.com or Lion Quays Hotel & Spa, Weston Rhyn, Oswestry, Shropshire SY11 3EN. 

 

Contact Colin Jenno to apply

Job Title                     Room Attendant

 

Responsible to          HousekeepingSupervisor

 

Job Purpose              To ensure and maintain the high standards of cleanliness in all areas of the hotel.

 

Commitment to Quality - All Staff  are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times, and to deliver the highest standard of customer care.

 

Role & Responsibilities

 

  • Ensuring the highest standard of cleanliness in all guest rooms and all public areas 
  • To ensure all bedrooms, suites and public areas are cleaned and maintained correctly as per SOP manual.
  • To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times
  • Maintain a clean and tidy working environment
  • To encourage repeat business wherever possible
  • To be aware of all maintenance issues and report to Duty Housekeeper
  • Ensuring a high standard of personal cleanliness and presentation, and that high standards of hygiene are maintained including the use of protective clothing as necessary
  • Ensuring all dry stock and consumables are rotated and areas kept clean and tidy
  • Stock levels and wastage to be kept to a  minimum
  • To undertake any other duties requested by management
  • To comply with all legal requirements in respect of health, safety and welfare of staff and customers
  • All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
  • All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
  •  

.    must be able to work weekends

 

Interested?

To apply please complete the job application form and return to Nicola Hughes, Housekeeping Manager nicola.hughes@lionquays.com or Lion Quays Hotel & Spa, Weston Rhyn, Oswestry, Shropshire SY11 3EN. 

 

Primary Objectives

Ensuring the smooth running of the front desk and all reservation and reception duties.  Maximise customer satisfaction and maintain good customer relations.  Ensure adherence to all procedures sealing with advance reservations, checking in of guests and preperation of bills. Ensure and excellent service at all times. To accurately complete all reception and reservation documentation. Experience needed.

 

Role & Responsibilities

To answer the switchboard in a friendly and efficient manner as detailed in the SOP manual.

To ensure all calls are passed to the relevant department/persons

To have full up-to-date knowledge of the hotel and services

To take reservations and enter bookings on to the system

To allocate guest rooms and check guests in

To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occcur

To assist guests with any queries throughout their stay

To deal with foreign exchange

To check guests out and ensuring bills are paid and receipted correctly

To balance cash and bills at the end of each shift.  To be responsible for the float while on duty

To keep desk clean and tidy

Assisting porters when they are busy to accompany guests to their bedrooms

To maximise selling opportunities by adding customer value at every opportunity

To handle customer complaints promptly and professionally, demonstrating genuine custome care.

To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times

To undertake any other duties requested by management

To comply with all legal requirements in respect of health, safety and welfare of staff and customers

All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given

All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Interested? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Jennifer Clark, jennifer.clark@lionquays.co.uk

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by September 2016, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

 

Banqueting Chef required for our busy banqueting kitchen.

We are looking for an experienced Banqueting Chef with previous experience to at least JR Sous Chef level.

You must be able to demonstrate a stable career history.

The operation includes a busy restaurant, large and busy banqueting kitchen plus catering for lunches in our popular Spa.

You will be helping to lead the banqueting kitchen operations on a day to day basis.

The company offers excellent working conditions and boasts a strong training and development schedule for all staff.

 Salary is negotiable and dependent on experience.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

INTERESTED? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Simon Harding, simon.harding@lionquays.com

 

Due to the volume of applications we receive unfortunately we can't reply to everyone. If you have not heard from us in a few weeks after applying, please assume your application has been unsuccessful.

Thank you for your interest in Lion Quays Hotel & Spa.

 

 

We are looking for inspirational and motivated individuals with an infectious passion for health & fitness. A friendly face to greet the members and one they will seek out when in need of expert advice. The successful candidate will be a real presence on the gym floor and ensure the fitness areas and equipment are maintained and presented to a high standard.

Not only will you assist the members in setting and achieving their fitness targets through inductions, health checks and regular programme reviews, you will assist us in delivering a world-class fitness experience to all who use Lion Quays Leisure Club through health and fitness retreats, boot camps, studio classes, personal training, social events and much more.

Standards & quality are paramount at Lion Quays Hotel & Spa and the successful candidate must be highly motivated and have an eye for detail & a passion for excellent service.

Requirements for the position:

  • Relevant fitness qualification
  • Minimum REPS level 2/3 certified
  • First Aid Certificate
  • Experience in leading studio classes
  • Les Mills qualifications would be advantageous

Benefits include:

  • Free country club membership (Min 16hrs)
  • Staff discount on food and beverage, spa treatments and BABOR products
  • Free parking
  • Uniform provided
  • Training and development 

If you are looking for a new challenge in a World-Class Country Club & Spa and would be interested to find out more please send your CV now. mark.jones@lionquays.com

Responsible to Food & Beverage Manager
Responsible for Food and Drink service as required

Job Purpose

To work within the Food and Beverage Service, responsible for the service of food and drink as laid down in the Standard of Practice Manual. To ensure the guests are served to the highest possible standard. Ensuring a consistent standard of service is achieved throughout.

Commitment to Quality - All Staff are expected to care for our customers in a friendly, helpful, efficient and proffesional manner at all times, and to deliver a high standard of customer care.

Roles & Responsibilities

• To ensure all tables are set correctly as per SOP manual.
• To adhere to the correct uniform/appearance policy and maintain personal hygiene all times
• To ensure all mis-en-place is correctly performed
• To be fully aware of menu contents, service procedures and relevant information of bookings
• Maintain a high standard of service at all times
• Clearing used crockery, cutlery, glasses etc, as required during service
• Ensuring an optimum guest satisfaction level is achieved
• Maintain a clean and tidy working environment at all times
• To reset tables, tidy work areas and prepare the food service areas for the next service
• To comply at all times with the required standard
• Ensure service of wine and beverages are correct and in accordance with the SOP manual
• Complete general cashiering duties, bill presenation and settlement
• To handle customer complaints promptly and profesionally, demonstrating genuine custome care.
• To undertake any other duties requested by management

• To comply with all legal requirments in respect of health, safety and welfare of staff and customers
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
• All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
• This list is not exhaustive and you may be asked to undertake other duties as requested by management.

Staff Members Should:

• Be of a friendly and cheerful disposition
• Experience of working in a busy restaurant in a hotel preferred but not essential as training will be provided.
• Have an eye for detail
• Have excellent communication and organisational skills.

General:

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

part and full time jobs available

Please send applications to matthew.warren@lionquays.com

An exciting opportunity has arisen for an experienced, talented and ambitious Pastry Chef to join the team at our busy hotel/event centre

The ideal Pastry Chef will:

Have at least 2 years' experience a in high-volume, quality focused Hotel or Restaurant

Be experienced in creating fresh pastries, cakes and sweets from scratch for both banqueting and restaurant

Be ambitious, motivated and ready for the next stage in your career

 

You will benefit from:

Hands on training from a highly experienced Pastry Chef

A competitive salary plus benefits

A tailored rota 

 

Salary is negotiable and dependent on experience.

 

 

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

 

INTERESTED? 

 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Simon Harding, simon.harding@lionquays.com

 

 

 

 

Due to the volume of applications we receive unfortunately we can't reply to everyone. If you have not heard from us in a few weeks after applying, please assume your application has been unsuccessful.

 

Thank you for your interest in Lion Quays Hotel & Spa.

 

 

casual beauty therapy bank

Lion Quays Spa is a rapidly expanding business & we are currently looking to build a bank of casual beauty therapists in the area with an NVQ level 3 qualification.

If you are unable to commit to a regular work pattern; would like to fit in your work around family commitments or not permanently resident in this area then we would like to hear from you.

Our business is 7 days a week & shifts are available either mid week or at weekends.

These positons are extremely valued & will offer much needed to suport to the full time team.

SKILLS & QUALIFICATIONS

  • You will be a highly motivated individual and consistently work to the highest standards, focussed on delivering the very best guest experience.
  • With excellent communication skills you will have passion, energy and a positive attitude.
  • An NVQ level 3 in Beauty Therapy (or equivalent) is essential
  • Experience of working with Decleor, Bare Minerals and Jessica would be highly advantageous but not essential as full in-house raining will be given.

PERSONAL ATTRIBUTES

  • A warm,approachable personality and professional attitude.
  • Communicate effectively & be able to listen to guests wants & needs.
  • Be a strong team player with a flexible approach
  • Confident & motivated to contribute to tema monthly retail target
  • High standard of appearance.

 If this sounds like you we would love to hear from you!

Compedtitive rates of pay offered in accordance with experience

HOW TO APPLY

Send your CV & covering letter to Carol Griffiths, Spa Manager

carol.griffiths@lionquays.co.uk

 

 

 

Job Title                     Night/ Porter

 

Responsible to         Reception Manager/C & B Manager

 

Responsible For       Guest Well-being / Conference & Banqueting Requirements

           

Job Purpose             

To greet guests on arrival and assist with luggage and escort to the reception desk. To be part of an efficient team, ensuring guest/client comfort during stay and to ensure the security of the building and hotel guests at all times.

 

Commitment to Quality - All Staff  are expected to care for our customers in a friendly, helpful, efficient and proffesional manner at all times, and to deliver a high standard of customer care.

Role & Responsibilities

           

  • To greet and check guests in when Reception is not manned by main Reception team, during the late evening and early hours of the morning.
  • To escort guests to their room and give a full description of the hotel and facilities
  • To display excellent knowledge of all local areas in relation to guests requirements
  • Ensure the guest’s luggage is correctly labelled and delivered to rooms quickly and efficiently
  • Maintain the cleanliness of the front of house and public areas
  • Ensure hotel security and undertake regular security checks throughout the night.
  • Ensure that the guests lifts are spotless and fully functioning at all times
  • Ensure messages for guests are delivered promptly
  • To be aware of all functions that are held in the hotel
  • Setting up of conference rooms as per function requirements and assisting in their service.
  • Ensuring the breakdown of conference is done and equipment is stored correctly
  • To coordinate guests requests for taxis, using agreed provider.
  • To assist duty managers in the receiving of deliveries as required
  • To assist the Front Office team in handling guest enquiries as required
  • To work independently and as an integral part of  a team

·         To comply with all legal requirements in respect of health, safety, welfare and

·         security of staff and customers

·         All staff of the company are required to make themselves available for training

·         All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities

·         Staff should undertake the role of Fire Marshall in case of an evacuation

·         To undertake any other duties requested by management

 

 

Interested? 

 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Rebecca Brown, rebecca.brown@lionquays.com

 

 

Due to the volume of applications we receive we can't reply to everyone. If you have not heard from us by September 2016, please assume your application has been unsuccessful.

 

Thank you for your interest in Lion Quays Hotel & Spa.