Primary objective of position:

To ensure that the Lion Quays Hotel & Spa, including all plant, fixtures and fittings, are maintained to the highest standard through both planned and reactive maintenance, adhering to Health, Safety and other legal requirements, and supporting the needs of the guests, clients and services offered. Management of capital projects and specific projects as assigned.

Commitment to Quality - All staff are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times, and to deliver a high quality standard of customer care.

Duties and Responsibilities:

  • To plan and implement procedures, systems and controls to ensure effective maintenance of Lion Quays Hotel & Spa.
  • To ensure that effective preventative maintenance schedules are implemented and followed.
  • To manage the department operating budget, making provision for cost of heat, light and power, maintenance and repairs, and adjusting expenditure in line with levels of business.
  • To develop and take a lead role in managing an energy conservation program allowing the hotel to meets its annual budget targets
  • To propose an annual, itemized, special project budget, including all changes and replacements of mechanical equipment required by all departments
  • To develop and update comprehensive departmental policies and manuals.
  • To compile a monthly consumption report on heat, light and power to include electricity, gas and water.
  • To communicate maintenance information and problems to the General Manager and relevant Managers on a daily basis.
  • To delegate duties and tasks to the Maintenance team as appropriate, ensuring the correct training and supervision is provided.
  • To ensure the maintenance rota includes adequate cover during weekends and bank holidays.
  • To complete annual appraisals and regular performance reviews for the Maintenance team.
  • To maintain all fire fighting equipment in first class order, undertaking and recording the necessary tests as necessary.
  • To take a lead in managing the Health and Safety function for the Lion Quays Hotel & Spa, attending all the Health and Safety Meetings and advising the General Manager and Deputy General Manager, where appropriate. Ensuring strict compliance with all Health and Safety requirements, maintaining detailed and comprehensive records.
  • To ensure the Maintenance team attend internal and external training on an on-going basis complying with H&S training requirements in all areas.
  • To ensure effective communication and good relations between the Maintenance department and other departments in the hotel.
  • To ensure all public areas are patrolled daily and all lighting is in good order.
  • To ensure the Maintenance team are in uniform polo shirts and are well groomed at all times
  • To prepare requisitions for purchase and work orders and liaise efficiently with Accounts on such matters.
  • To ensure a clean, neat and organised work area.
  • To ensure that contractors are aware of their responsibilities while on the premises and are informed of health and safety requirements eg. Fire regulations, fire exits, hazardous substances, hot works.
  • To ensure that contractors complete work to the approved standards
  • To keep copy drawings of the buildings where appropriate.
  • To keep the General Manager and Deputy General Manager informed of any major defects in the building, plant or equipment which could effect the successful running of the hotel
  • To operate an efficient system for responding to reported defects, liaising regularly with departments regarding pending and outstanding maintenance repairs.

General:

  • At all times, to project a favourable image of the Lion Quays Hotel & Spa to the public.
  • To respond appropriately to any emergencies or complaints, including when not on duty
  • To consistently review the operation to identify efficiencies that will reduce the operating costs without effecting standards
  • To keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

To apply send your CV and covering email telling us why you would be great in this role to Colin Jenno, colin.jenno@lionquays.co.uk

Contact Colin Jenno To Apply

Salary £15,000 | 25 hours per week | Start date January 2015

Flexible hours can be considered to suit candidate if needed

primary objectives

To ensure that the Lion Quays Hotel and Spa, is provided with comprehensive, effective HR support and guidance to safeguard all employees and the company. 

Commitment to Quality | All Staff  are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times, and to deliver a high quality standard of customer care.

Role & REsponsibilities

To plan and implement procedures, systems and controls to ensure comprehensive
HR management service.

To ensure that all new legislation is implemented and followed, informing all HOD’s of amendments and changes.

To liaise with the company’s designated HR Support Service to ensure all Employee Handbooks and Employee Induction Packs are current and up to date.

To develop administrative systems to enable HOD’s to undertake Departmental Inductions, Appraisals, Disciplinary/Grievance procedures and Dismissals with confidence and in a timely manner.

To review and update departmental recruitment policies and implementation.

To work closely with the Accounts/Payroll personnel to ensure the correct documents are collated for each individual employee file.

To undertake all new employee company inductions

To work with and assist the HOD’s in the provision of training, courses and workshops.

To work with the local Job Centre, Recruitment Agencies and others to assist HOD’s with their recruitment process.

To communicate pertinent information and potential problems to the General Manager and relevant Managers as appropriate.

To be available for all HOD’s, Supervisors and individual employees to provide HR support and advice.

Competencies

General

Passion for Guest satisfaction

Improves Standards and Service

Plans and Prioritises

Maximises Employee potential

Team work

Positive attitude

Effective communication

Respect for People

Management Requirements

Commercially focused

Demonstrates an enthusiastic commitment to the company

Communicating and influencing

Delivering exceptional performance

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

INTERESTED? 

To apply send the completed application form and your CV along with a covering email telling us why you would be great in this role to Steve Ogden, steve.ogden@lionquays.co.uk 

Due to the volume of applications we receive we can't reply to everyone. 

Thank you for your interest in Lion Quays Hotel & Spa.

We are looking for inspirational and motivated individuals with an infectious passion for health & fitness. A friendly face to greet the members and one they will seek out when in need of expert advice. The successful candidate will be a real presence on the gym floor and ensure the fitness areas and equipment are maintained and presented to a high standard.

Not only will you assist the members in setting and achieving their fitness targets through inductions, health checks and regular programme reviews, you will assist us in delivering a world-class fitness experience to all who use Lion Quays Leisure Club through health and fitness retreats, boot camps, studio classes, personal training, social events and much more.

Standards & quality are paramount at Lion Quays Hotel & Spa and the successful candidate must be highly motivated and have an eye for detail & a passion for excellent service.

Requirements for the position:

  • Relevant fitness qualification
  • Minimum REPS level 2/3 certified
  • Exercise to music
  • First Aid Certificate
  • Knowledge of and experience of poolside procedures
  • Experience in leading studio classes
  • Les Mills qualifications would be advantageous

Benefits include:

  • Staff discount on country club membership
  • Staff discount on food and beverage, spa treatments and BABOR products
  • free parking
  • Uniform provided
  • Training and development 

If you are looking for a new challenge in a World-Class Country Club & Spa and would be interested to find out more please send your CV now.

Are you passionate about Group Exercise? Are you a versatile, freestyle group exercise instructor? Are you a qualified Les Mills Instructor?

Exercise to Music or equivalent and an ability to teach freestyle classes is preferred. We are particularly keen to speak with instructors who can teach Metafit, INSANITY, H.I.I.T, Bootcamp, Les Mills Programmes , Body Combat, Body Pump and Body Balance.

Please note that due to the volume of applications we can only respond to candidates who are shortlisted for interview.

Applications should be sent to:

Nathan Weeks
Lion Quays Leisure Club
Moreton
Oswestry
SY11 3EN
nathan.weeks@lionquays.co.uk 
01691 684400

or

Natilie Alford

natilie.alford@lionquays.co.uk

Responsible to Food & Beverage Manager
Responsible for Food and Drink service as required

Job Purpose

To work within the Food and Beverage Service, responsible for the service of food and drink as laid down in the Standard of Practice Manual. To ensure the guests are served to the highest possible standard. Ensuring a consistent standard of service is achieved throughout.

Commitment to Quality - All Staff are expected to care for our customers in a friendly, helpful, efficient and proffesional manner at all times, and to deliver a high standard of customer care.

Roles & Responsibilities

• To ensure all tables are set correctly as per SOP manual.
• To adhere to the correct uniform/appearance policy and maintain personal hygiene all times
• To ensure all mis-en-place is correctly performed
• To be fully aware of menu contents, service procedures and relevant information of bookings
• Maintain a high standard of service at all times
• Clearing used crockery, cutlery, glasses etc, as required during service
• Ensuring an optimum guest satisfaction level is achieved
• Maintain a clean and tidy working environment at all times
• To reset tables, tidy work areas and prepare the food service areas for the next service
• To comply at all times with the required standard
• Ensure service of wine and beverages are correct and in accordance with the SOP manual
• Complete general cashiering duties, bill presenation and settlement
• To handle customer complaints promptly and profesionally, demonstrating genuine custome care.
• To undertake any other duties requested by management

• To comply with all legal requirments in respect of health, safety and welfare of staff and customers
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
• All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
• This list is not exhaustive and you may be asked to undertake other duties as requested by management.

Staff Members Should:

• Be of a friendly and cheerful disposition
• Experience of working in a busy restaurant in a hotel preferred but not essential as training will be provided.
• Have an eye for detail
• Have excellent communication and organisational skills.

General:

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

part and full time jobs available

Please send applications to matthew.warren@lionquays.com

Job Description:

To provide and maintain the highest standard of personal appearance, hygiene and customer service, offering quality treatments, providing in depth knowledge and advice in respect of Spa procedures and products .  Spa Therapists are to promote positive images of the hotel, being pleasant, friendly and able to address problems or special requests made by guests.  Responsible to the Spa Manager.

Responsibilities:

• Undertake full assessment of clients’ requirements and suitability of treatments and products offered
• Carry out all treatments to the highest professional standard
• Undertake reception duties in the Spa and occasionally in Leisure, including cash handling
• Achieve product sales from targets set by the Spa Manager
• Ensuring the highest standards of cleanliness and tidiness are maintained
• Duty of care to ensure the health and safety of themselves and other colleagues
• Attend staff meetings, training session and promotional events which may require working outside of normal hours

Knowledge, Skills and Abilities:

• Ability to undertake procedures and treatments to the client’s complete satisfaction
• A high standard of personal appearance and presentation is essential at all times, reflecting the luxury ambience of the Spa and hotel.
• Full knowledge of products and ability to sell appropriate items to individual clients
• Professional but approachable qualities required when assisting clients
• Work as part of a team and assist colleagues in the general running of the Spa
• Ability to maintain the highest level of cleanliness and tidiness throughout the Spa, working with colleagues to achieve standards.
• Ability to communicate training needs to Snr Therapist and Spa manager
• Time management and organizations skills essential
• Good communication skills within the Spa and with all other departments
• Flexibility in undertaking other duties as delegated by the Spa Manager.

This job description provides an outline of the major focus areas of the job role and is not exhaustive and subject to amendment when required and necessary.

Full or part time

Competitive rates of pay with generous benefit package included.

apply by email -  carol.griffiths@lionquays.co.uk

casual beauty therapy bank

Lion Quays Spa is looking to build a bank of casual beauty therapists in the area with an NVQ level 3 qualification.

If you are unable to commit to a regular work pattern; would like to fit in your work around family commitments or not permanently resident in this area then we would like to hear from you.

Our business is 7 days a week & shifts are available either mid week or at weekends.

Job Description:

To provide and maintain the highest standard of personal appearance, hygiene and customer service, offering quality treatments, providing in depth knowledge and advice in respect of Spa procedures and products .  Spa Therapists are to promote positive images of the hotel, being pleasant, friendly and able to address problems or special requests made by guests.  Responsible to the Spa Manager.

Responsibilities:

• Undertake full assessment of clients’ requirements and suitability of treatments and products offered
• Carry out all treatments to the highest professional standard
• Undertake reception duties in the Spa and occasionally in Leisure, including cash handling
• Achieve product sales from targets set by the Spa Manager
• Ensuring the highest standards of cleanliness and tidiness are maintained
• Duty of care to ensure the health and safety of themselves and other colleagues
• Attend staff meetings, training session and promotional events which may require working outside of normal hours

Knowledge, Skills and Abilities:

• Ability to undertake procedures and treatments to the client’s complete satisfaction
• A high standard of personal appearance and presentation is essential at all times, reflecting the luxury ambience of the Spa and hotel.
• Full knowledge of products and ability to sell appropriate items to individual clients
• Professional but approachable qualities required when assisting clients
• Work as part of a team and assist colleagues in the general running of the Spa
• Ability to maintain the highest level of cleanliness and tidiness throughout the Spa, working with colleagues to achieve standards.
• Ability to communicate training needs to Snr Therapist and Spa manager
• Time management and organizations skills essential
• Good communication skills within the Spa and with all other departments
• Flexibility in undertaking other duties as delegated by the Spa Manager.

This job description provides an outline of the major focus areas of the job role and is not exhaustive and subject to amendment when required and necessary.

full in-house training given & competitive rates of pay offered
apply by email to

Spa Manager carol.griffiths@lionquays.co.uk