We advise you to arrive at the spa reception at least 60 minutes prior to your treatment start time to enable you to enjoy full use of the exclusive facilities at the spa.

Spa Reservations

To make an appointment for the perfect treatment, please contact the spa where we will be delighted to assist you. Please note, reservations cannot be confirmed or secured without credit or debit card details.

Age Requirements

The minimum age requirement for access into the spa & to experience treatments is 16.

Health Conditions

Kindly advise us of any health conditions, allergies or injuries, which could effect your choice of treatment when making your spa reservation.

Pregnancy

We have specially designed treatments for expectant & nursing mothers. Please allow the spa team to guide you in selecting which treatments are most suitable for you during this special time. Unfortunately we do not offer any spa treatments during the first 12 weeks of pregnancy.

What to Bring

For your comfort we will provide you with a robe, towel & slippers to use throughout your visit. We would like to advise you however to bring swimwear and personal toiletries if you wish
to use the thermal suite. A change of swimwear or dry clothing is recommended for use under your robes at lunch time.

Spa Etiquette

The spa environment is one of tranquility & relaxation. Please respect other guests' rights to privacy & serenity & do not use mobile phones or pagers within the spa.

Cancellation Policy

A 100% cancellation charge will be incurred for any appointments not cancelled at least 48 hours in advance.

Homecare

To ensure the best results from your treatment & ongoing home care, your therapist will advise the most suitable products for you to take home. Please note; management reserve the right to refuse access to the thermal suite or treatment room should the spa etiquette not be adhered to, no refunds will be given.