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Our Privacy Policy

We take the privacy of our customers and their information very seriously. This policy outlines how we use your data and how we protect your privacy.

We may collect information about our customers such as name, address, telephone numbers, job title, company, e-mail addresses, interests and hobbies etc. We also need to know all the names of guests who stay with us at. In some cases when booking we collect payment information including debit and credit cards. This payment data is not retained beyond the date of the stay booked.

We use contact information to manage the process of your booking. We also may use your information to send you updates we think might be of interest, special offers and news. You may opt-out of receiving communication from Lion Quays Hotel at any time. 

Please note we will not pass your information onto any third party for the purpose of marketing.

When you make a booking on the Lion Quays Website, we use secure server software that encrypts all information you input before it is sent to us. This ensures that the information you provide is reasonably protected against unauthorised interception. In order to comply with the Data Protection Act of 1984 and 1998, we follow procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access, misuse, alteration or loss of information under our control.

Our security measure may mean that we will require proof of identity before we are able to disclose information to you. In providing personal information to Lion Quays Hotel, you consent to the collection and use of the information by Lion Quays Hotel in the ways described above.

We would like to remind you that you are legally entitled to access, modify, correct and delete any data we hold relating to you and that you have the legal right to forbid this data being prevented to any third parties. To exercise this right or if you have any questions regarding this privacy statement please contact the data protection administrator by emailing reservations@lionquays.co.uk or mail: Data Administrator, Lion Quays Hotel, Weston Rhyn, Oswestry, Shropshire,