Terms & Conditions
Lion Quays Country Club Terms & Conditions of Membership
These terms and conditions are in place to ensure that we can offer everyone an enjoyable membership with the Lion Quays Country Club. The terms & conditions of membership are applicable to all members.
These terms and conditions form part of your membership agreement with us. This agreement is made up of your membership application form when filled in and signed on our behalf and these terms and conditions. These documents together form a legal membership agreement between us. You should take time to read through them carefully. We reserve the right to change our terms and conditions at any time. When we do make changes that affect you, we will give you reasonable notice.
These terms and conditions apply at all times and take priority over any spoken communication from one of our staff members.
In these Terms and Conditions when we refer to:
The Membership Application, we are referring to the application form completed by yourself and a company representative;
This Agreement, we mean the whole of these Terms and Conditions and the Membership Application Form;
The Country Club, we mean the use of the gym, swimming pool, steam, Jacuzzi and sauna poolside, changing rooms, bar and restaurant areas (additional fees apply to the bowling green, tennis courts and spa world areas).
The Joining Fee, we mean the one-off fee which you will have to pay if we accept your application.
The Membership Fee, we mean the annual or monthly direct debit fee which you pay us whilst you are a member of the Lion Quays Country Club.
Membership entitles an individual to use of the country club's facilities subject to the conditions of their chosen membership category, tariff rates and availability. Please note prices are liable to change.
The memberships listed in this section are available to individuals aged 16 and over. The facilities available to you, the amount you pay and the times which you can use the club will depend on your membership category.
The memberships listed in this section are available to individuals aged 16 and over. The facilities available to you, the amount you pay and the times which you can use the club will depend on your membership category. All memberships are for an initial period of 12 months, unless we state otherwise in the membership application.
- Premier Individual Membership
This entitles one person to use the country club at all times during opening hours. There may be an extra charge for certain facilities and services. Details of these charges are available from the club.
- Premier Joint Membership
This enables 2 people aged 16 or over to join under one membership and to use the country club at all times during opening hours. There may be an extra charge for certain facilities and services. Details of these charges are available from the club. Should one person cancel their membership the remaining member would then become a Platinum Individual member and the membership subscription would be adjusted accordingly. We will give you written notice of any changes made.
- Wellness Membership
This entitles one person to use the country club during off peak hours with the exception of the bar and
restaurant, this being available at all times. Details of the off peak hours can be obtained from the Country Club Reception. There may be an extra charge for certain facilities and services. Details of these charges are available from the club.
- Lifestyle Membership
This entitles one person to use the country club, with EXCEPTION of the fitness suite, at any time during opening
hours. There may be an extra charge for certain facilities and services. Details of these charges are available
from the club.
- Corporate Membership
A discounted membership rate is available to companies. 5 or more company employees are required for this
membership category, rates and length of membership is variable. Proof of employment will be required from
all corporate members. This entitles usage of the country club at all times during opening hours. There may be an extra charge for certain facilities and services. Details of these charges are available from the club.
- Student Membership
This entitles students in education to use the country club at all times during opening hours. A valid NUS card
will be required for this membership and at future renewal dates. There may be an extra charge for certain
facilities and services. Details of these charges are available from the club.
- Junior Membership
These are available from aged 5 to 15 years. Children under the age of 5 are free of charge.
All junior memberships must be linked to an adult member over the age of 18.
Details of the facilities available to juniors and the specified times they may use them are available from the
Country Club Reception.
To apply for one of the above categories we may ask for proof of your age or other personal details. We reserve the right to refuse any application for membership or any request to change membership. We may choose at any time to close membership categories to new members or members wishing to transfer to another category.
- Country Club Membership
By completing the Membership Application form you are applying for membership to the Country Club. Your
membership starts from the start date set out on your membership agreement form. In the event of your
membership being declined, we are not obliged to provide a reason for our decision.
- On acceptance of your membership you will be issued with a membership card and Technogym key. Your membership card should be presented at the Country Club reception each time you visit the club. In the event of losing your Techno gym key a replacement charge of £10 will apply. A charge is made of £5 for a replacement membership card.
- All memberships begin on the first day of the month. You may join at any time during the month and a prorata payment will be charged for the remainder of that month. Monthly subscriptions are taken by direct debit on the first day of each month, unless you have paid in advance for your annual membership. New direct debits or alterations to existing direct debits should be made prior to the 15th of the month in orderfor them to become effective from the 1st day of the following month. If you join the club after the 15th of the month then in addition to the pro-rata payment, the subscription for the following month will be charged.
Details of the joining fee and membership fees are available from the sales office.
- Once you have completed the first 3 months’ membership, and as long as you have not committed to a 12 month membership, you may downgrade to a lower membership category. You may ask to upgrade your membership at any time during your membership and pay an increased subscription.
- You may not transfer your membership to another person.
- Members may invite guests to use the Country Club. Guest fees are set by the club. Guests should be accompanied by a member on each visit and should sign the visitors’ book at the Country Club Reception. We reserve the right to refuse any guest or guests’ entry into the club and are not obliged to provide a reason.
Suspending your membership
There is a fee of £5 per month charged for suspending your membership.
Once you have completed your first 3 full calendar months’ membership, you may suspend your membership for a minimum of 3 full calendar months and up to a maximum of 12 full calendar months for the following reasons only:
b) Serious Illness
c) Serious injury
You should inform us in writing if you wish to suspend your membership. We must receive this notice by the 15th day of the calendar month. We will then suspend your membership from the first day of the following month. We will ask you to supply medical evidence of your incapacity. You will need to advise us in writing when you wish to return to the club and we will reactivate your membership from the date which you have provided. If you have made a commitment to 12 full calendar months’ membership and either pay a monthly membership fee or have paid your subscription in advance for the year we will extend your membership commitment by the number of full calendar months for which your membership is suspended. You may only use the bar and restaurant facilities whilst your membership is suspended.
Cancellation of Membership
After you have joined the club you may cancel your membership for any reason within 14 days of joining. This is called a cooling-off period. If you decide to cancel within these 14 days we will give you a full refund, including the joining fee, and any membership subscriptions you have paid.
If you have not committed to 12 full calendar months’ membership you may cancel your membership at anytime by giving us one full calendar months’ notice in writing after the first 3 full calendar months of your membership. Notice must be received prior to the first day of the month when the resignation period is to commence.
It is your responsibility to ensure that we have received your written notice to cancel at the end of the calendar month. If you have cancelled your membership by post, fax or email we will send you an acknowledgement letter when we have received your written notice. If you do not receive this acknowledgement letter then you must assume that we have not received your request to cancel.
If you are a joint member, and you have not paid in advance, we will automatically cancel your joint membership. We will then transfer the other person to an individual membership and advise that person of the new membership rate and date when they should begin paying.
If you are a corporate member we will automatically cancel your corporate membership if the agreement we have in place with the company you are employed by or associated with ends, or if you are no longer associated with or employed by that company.
We can terminate your membership immediately and without notice if (1) you contravene any of the terms and conditions of membership or (2) you fail to pay any outstanding balance of membership fees or (3) the behaviour of you or any of your guests is considered by us not to be in keeping with the spirit of the Lion Quays Country Club.
We may suspend your membership or end it without notice if one of the following applies:
- You seriously or repeatedly break the conditions of your membership agreement.
- You allow another person to use your membership card to gain access to the club.
- You or your guests use offensive or abusive language or use violent behaviour, or if your behaviour puts other members or employees at risk.
- You fail to pay before your first direct debit payment is due.
- In the case of bereavement we will immediately end your membership if we receive official notification (for example from the bank). We will refund any payments that have been paid in advance and no further monthly subscriptions will be due.
- If we permanently close the club we will, where possible, give you at least one full calendar months’ notice in writing to the address you have given us and also display a notice in the club.
If your payments fail:
We will ask you to make a payment by cash, cheque, debit or credit card if the following apply:
- The direct debit details that you gave us were wrong.
- There are insufficient funds in your account.
- You have cancelled your direct debit with your bank without giving us the required notice.
Failure to make payment or communication with us will result in the outstanding amount being passed to a third party company for collection.
Reactivating your membership
You may reactivate your membership at any time after your agreement has expired. There may be a charge for this. We cannot reactivate your membership until you have paid any outstanding charges. We have the right to refuse your request to reactivate your membership.
If you are over 18 you may invite a guest or guests to the club. Guest fees are set by the club. Your guest should sign the Visitors’ Book at reception and should be accompanied by you on each visit. It is your responsibility to ensure that your guests adhere to the club terms and conditions at all times.
We have the right to refuse any guest or guests’ entry to the club.
Lion Quays Country Club takes no responsibility for accidents, injuries, misadventure, theft or damage to personal belongings experienced by guests of the club.
When you join the club we will give you a membership card and your photograph must be taken. You must bring this card with you each time you visit the club and present it at the Country Club Reception. If you forget your membership card we will ask your name to verify your identity.
If you lose your membership card you will need to purchase a replacement. The charge for this is £5.
You cannot transfer your membership to another person.
When you join you will be issued with a Techno gym key for use in the gym and as your locker key, except Lifestyle members. If you lose your key you will need to purchase a replacement. The charge for this is £15.
Our opening times are displayed in the club. We reserve the right to change these times at our discretion. You are entitled to use the Country Club facilities at a time relevant to your membership category. The club may at time withdraw all or some of its facilities for certain periods of times to carry out maintenance, cleaning or for security work or for reasons that are beyond the Country Club Management control. We will communicate to members via the Country Club Reception desk.
Facilities are on a first come first serve basis and Lion Quays Country Club staff takes no responsibility for any piece of equipment, facility or service not being accessible due to another member use.
The following guidelines are to ensure you use the fitness equipment and facilities safely.
Before you start using the fitness suite you must complete the PAR-Q on the membership application form. During you induction a further more in-depth PAR-Q is required. All members must complete a comprehensive induction session with one of our qualified fitness staff. We may refuse you access to the fitness suite if we consider your health to be at risk by using the facilities. You must inform a member of the fitness team or the country club manager if there are any circumstances affecting your health that may be made worse through continuing to use the fitness suite.
To make sure we provide the highest of hygiene standards, you must shower using the showers provided in the changing area prior to entering the swimming pool and spa. The showers on poolside must be used following the hot tub, sauna and steam room.
You are not allowed snorkels, masks, fins or flippers in the swimming pool areas.
You must wear appropriate swimming clothing at all times within the pool areas.
The Lion Quays Country Club has a maximum bather load of 60 people, once this number has been reached management reserve the right to refuse admission to the pool.
Children under the age of 8 years must be accompanied by an adult at a ratio of 2:1; all children must be accompanied by an adult at all times. The decision on whether or not to admit adults with parties of children is at the discretion of the Lion Quays Country Club Manager. Children may only use the pool during allocated children swim times, when a lifeguard is provided.
If you have a medical condition or disability which may affect your safety in the swimming pool, you must inform a member of the fitness team or the country club manager prior to using the swimming pool.
Saunas, Steam Rooms and Hot Tubs
To make sure we provide the highest of hygiene standards, you must shower using the showers provided in the changing area prior to entering the sauna, steam room or hot tub. The showers on poolside must be used following the hot tub, sauna and steam room.
For your own safety you must not spend more than the recommended time in the sauna. These guidelines are on display outside the sauna. You must not shave, eat or exfoliate in the sauna, steam room or hot tub.
Children under the age of 16 years are not permitted to use the sauna, steam room and hot tub at anytime.
Can children use the club?
The Lion Quays Country Club is primarily an adult club but we welcome a restricted junior membership.
Swimming pool times
Monday – Friday 10:30am-11:30am / 2:00pm-6:00pm
Saturday – Sunday 09:00am-5:00pm
Juniors may use the tennis, bowling and restaurant facilities at any time whilst accompanied by an adult member.
Juniors are classed as 5 years to 15 years of age inclusive. Juniors cannot use the fitness other than at reorganised supervised junior events.
Juniors cannot use the saunas, steam rooms and hot tubs
Juniors must be accompanied by parent whilst in the club Juniors cannot introduce guests Juniors must have exited the pool and changing rooms at the end of the above session times Juniors 6 years and older must change in the changing room appropriate to their gender
Lockers and Lost Property
You bring all your personal belonging to the Country Club at your own risk. We do not accept liability for loss or damage to these items unless the loss or damage is as a direct result of something we have done or failed to do. For security reasons you should store all personal belongings in the lockers provided.
We will remove all items left in lockers overnight. We will keep lost property for 2 weeks only.
Events beyond reasonable control:
If we are unable to provide all the services and facilities at the Lion Quays Country Club for 60 consecutive days, you will be entitled to cancel your membership with immediate effect. By law, we do not have to pay you compensation in these circumstances and during this period.
Reasons or events beyond our reasonable control include the following:
- Natural disasters
- Government actions
- National emergency
- Acts of terrorism
- Fire Explosion
- Restraints or delays relating to carriers not being able to get supplies or materials on time or at all
Health and Safety
The club shall be known as the Lion Quays Country Club. Management reserves the right to change rules, terms and conditions of the club without prior notice. Management reserves the right to change fees and payments for the good and benefit of the club. Membership cards remain the property of the club and all members will be required to show cards on each and every visit. Members will conduct themselves in a quiet, well mannered fashion at all times. Members who appear intoxicated will be refused entry. The management reserves the right to refuse entry at all times and to terminate memberships with immediate effect. Members expelled will forfeit all privileges of membership.You must not bring crockery, glass or food into the gym, changing rooms, studio classes or swimming pool areas.
No pets other than guide dogs are permitted in the Lion Quays Country Club.
Fire exits are well-marked throughout the club and must be left un-tampered.
If the fire alarm goes off you must leave the premises immediately via the nearest exit and make your way to the fire assembly point outside, directly across from the Country Club Reception desk. You must follow the guidance of Lion Quays Waterside Resort staff during an evacuation.
Smoking in the club is strictly prohibited.
Only food and drink we provide may be consumed on the premises unless we allow otherwise.
A member or visitor engaging in the Country Club activities or making use of its facilities are responsible for ensuring that he or she is properly equipped and that his or her state of health and physical condition are such as not to involve any risk to him or herself or any other person making use of the club. It is hereby understood and agreed the Lion Quays Country Club accepts no responsibility for accident, injury, illness, loss or misadventure caused to or suffered by members or guests on the club premises. Only to the extent caused by the willful default or negligence of the Country Club, its servants or agents. Members are responsible for their own insurance in respect of injuries suffered, loss or damage to equipment.
We uphold the Data Protect Act 1998.
With any personal information we hold about you we will:
- Ensure that the appropriate security measures are in place
- Ensure that you are entitled to see the information we hold about you
- Make any necessary changes requested by you to ensure we keep our records up-to-date
Your enjoyment at the Lion Quays Country Club is a priority to us. If you or your guests have a complaint, we would like to know about it as soon as possible.
You should address all Country Club complaints to the Country Club Manager in writing alternatively email firstname.lastname@example.org
Direct Debit Mandate Guarantee
This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society. If the amounts to be paid or payment dates change Shropshire Leisure Group Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If an error is made by Shropshire Leisure Group Ltd or your Bank or Building Society you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit in accordance with cancellation terms at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.
I understand that ALL membership fees are non-refundable. I acknowledge membership is for a minimum period of 12 months from date of joining; thereafter it is continuous and expires only on cancellation. I accept that I must give a full calendar month notice of cancellation. Failure to do so will result in the claiming of another direct debit payment. Notice must be in writing to Lion Quays Country Club.
I have read, understand and accept the rules, terms and conditions laid down by the club and agree to abide by them. I understand that the club may from time to time make changes to the club without prior notice.