TERMS & CONDITIONS OF CONTRACT RELEVANT TO CONFERENCES & EVENTS

1.Cancellation of a confirmed booking must be made in writing. A cancellation charge is payable calculated on the following
basis:

Period of cancellation Charge

• 3 Calendar months or longer - 10% of the guest rate or rates quoted
• Between 2 & 3 Calendar months - 25% of the guest rate or rates quoted
• Between 2 & 1 Calendar months - 50% of the guest rate or rates quoted
• Between 2 weeks & 1 calendar month - 75% of the guest rate or rates quoted
• Less than 2 weeks prior to the event - 100% of the guest rate or rates quoted

2. Reduction in guest numbers. A reasonably accurate number of guests is required when booking. Once guest numbers have
been agreed a minimum chargeable number allowing for a 10% decrease will apply, any further reductions will incur
cancellation charges in line with the following;

Period of notification Charge

• Between 2 weeks & 1 calendar month - 25% of the guest rate or rates quoted
• Between 1 week & 2 weeks - 50% of the guest rate or rates quoted
• Between 3 days & 7 days prior - 75% of rates quoted for each guest
• 3 days & under - 100% of rates quoted for each guest

3. A deposit is payable at the time of confirmation to secure the booking if requested within the contract.

4. Lion Quays Hotel reserves the right to cancel any booking forthwith and without liability on it’s part in the event of damage or destruction of the hotel by fire or any other cause beyond the control of the company which shall prevent it from performing it’s obligations in connection with any booking.

5. Lion Quays Hotel reserves the right to change a function suite without prior notice to the client should a more suitable room become available.

6. The customer shall be responsible for the orderly conduct of it’s guests ensuring that they regard to any regulations imposed by a competent authority and that nothing shall be done which will constitute a breach of the law. The customer shall fully compensate Lion Quays Hotel against claims, loss or damage arising as a result of breach of this clause.

7. Lion Quays Hotel will take all reasonable steps to fulfil its obligations in respect of any event to the best of it’s ability and in
accordance with the details provided but reserves the right to provide alternative services of at least equivalent standard at no
extra cost to the client.

8. Prices are subject to review and the Lion Quays Hotel reserves the right to alter them without notice. This is also applicable to confirmed bookings. Price increases, which are in line with economic circumstances, will not result in clients being entitled to withdraw from contracts. The hotel reserves the right to add any new additional levy imposed by lawful authority, which was not known at the time the contract was made.

9. Please note the Innkeepers Act and other acts displayed in the hotel and car park with regard to exclusion of liability by the hotel.

10. At events where the client books entertainment, it is entirely the client’s responsibility. If the hotel is required to provide the entertainment it will do its utmost to meet the clients needs, but cannot be held responsible for any misinterpretations
between the parties involved.

11. The hotel will accept no liability for equipment brought onto the premises.

12. All events must be paid in full at least 7 days prior to the event taking place.

Privacy

Lion Quays is committed to protecting your privacy. This Privacy Statement outlines the data processing practices of Lion Quays. in respect of your use of this website. If you have any requests concerning your personal information which you supply to Lion Quays. on this website or any queries with regards to our data processing please contact us via reception@lionquays.co.uk

Use of Personal Information
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Use of Cookies
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Changes to this Privacy Statement
Meeting the needs and expectations of our customers has always been our highest priority and that includes protecting your privacy. With advances in technology and legal developments we may need to change this privacy statement. We request that you refer to our website on a regular basis in order to ensure that you are aware of our most current Privacy Statement.