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Hotel Booking Terms & Conditions

1. DEFINITION

a. “Arrival” – means the date on which the Facilities are to be provided or shall start to be provided by the Hotel;

b. “Client” – means the person for whom the Hotel has agreed to provide the services in accordance with these Terms;

c. “The Hotel” – Lion Quays Waterside Resort and Moreton Park Hotel

d. “Contract” – means the contract for which the provision of the Services including these Terms as appropriate;

e. “Services” – means the provision of accommodation, function room hire and/or supply of food and beverages and other Services by the Hotel for the Client described in writing by the Hotel and on its website or in its brochure

f. “Standard Charges” – means the charges shown in any brochure of the Hotel or other published literature relating to the Services in force from time to time

g. “Term” – means these terms and conditions

2. PROVISIONAL RESERVATION

a. It is necessary for all our reservations to be confirmed in writing and guaranteed with a valid credit/debit card number, the full statement address of the card holder, expiry date and last 3 digit code from the back of the card, either by fax or email.

b. The Hotel reserve the right to release or cancel reservations without further notice if either this information is not provided in a timely manner or if a pre-check in authorisation is not obtained when the hotel seeks the same from the relevant credit card authorities.

c. Where Account/Credit Facilities have been confirmed no Deposit is required but the Account is payable in full on receipt of invoice.

3. CONFIRMATION OF RESERVATIONS

a. If the Hotel confirms the reservation this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges). We will require the credit card number, valid expiration date, full name and billing address of the credit card holder.

b. If credit card details and payment authority is not given to the Hotel by the Client then subject to any outstanding obligation due to the Hotel from the Client the Contract will cease to be of effect. The Services that are the subject of the provisional reservation will be released and be resold without any further notification to the Client

4. SUPPLY OF THE SERVICES

a. The Hotel shall provide the Services to the Client subject to the Contract.

b. The Client shall at its own expense supply the Hotel with all necessary data or other information relating to the Services within sufficient time to enable the Hotel to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information. Specific information requirements are contained in the Schedule. The Hotel may at any time without notifying the Client make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.

5. CHARGES

a. The charges payable by the Client shall be detailed in writing by the Hotel. If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between the Hotel and the Client for the provision of the Services.

b. The Hotel may vary the Standard Charges from time to time.

c. All charges quoted to the Client for the provision of the Services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.

5. DEPOSIT PAYMENTS

a. Deposits are non refundable

6. PAYMENT

a. The payments to the Hotel to be made by the Client (including Deposits) are to be made on the date(s)

b. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of the Hotel

c. Any additional charges due to the Hotel from the Client for the Services shall be paid by the Client on presentation of an invoice.

d. Advance to the Hotel Rate: For room reservations made using the advance purchase rate full payment will be take at the time of booking. This payment is not refundable in the event of any amendment or cancellation.

e. We accept all major and recognised Debit/Credit cards.

f. We accept cheque payments with a valid guarantee card only. All advance cheque payments must be received at least 14 days prior to the arrival date. If the cheque is dishonoured or received late, please refer clause 2(b)

7. ARRIVAL AND DEPARTURE

a. Arrival and departure times for accommodation at the Hotel are 3:00 p.m. and 11.00 a.m. respectively. The access and vacate times for all other Services will be as specified in the facilities and must be strictly adhered to by the Client on all occasions.

8. BOOKING AMENDMENT/MODIFICATIONS

a. Reservations may be amended in line with the reservation conditions accepted at the time of original reservation/s.

b. Changes may be made subject to those conditions and any deposit/prepayment held is subject to the cancellation/amendment terms applicable at the time of the original reservation.

c. Where the reservation permits, any change to the arrival date, departure date or room type is subject to availability and any specific terms that may relate to the amended details at the time the change is requested. Such amendment may result in a rate change.

9. CANCELLATION

a. Your booking confirmation will include the hotel’s cancellation policy.

b. Cancellation policies may vary from hotel to hotel and usually refer how much notice you need to give to cancel your reservation without incurring a cancellation charge.

c. The cancellation notice is 24 hours before arrival i.e. You have to inform us of any cancellation 24 hours before the arrival date. If the cancellation is made after this time, the hotel will charge your credit card for the first night’s charges.

d. The Hotel will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with the Hotel.

10. NO SHOWS

a. The Client agrees to pay charges to the Hotel in the event of cancellation of the Services or if the Client and/or their guests fail to take up the Services at the time and on the day specified in the Contract.

b. In this case a non-arrival fee will be charged against your credit card, normally equal to the cost of the first nights charges.

11. GROUP BOOKING (5 ROOMS OR OVER)

a. Provisional bookings will be held for a period of 7 days after which time that space will be automatically released unless an extension has been formally agreed.

b. We reserve the right to request a deposit upon confirmation. Full payment is requested prior to arrival, unless credit facility has been formally agreed.

c. The client agrees to advise the hotel in writing at least 14 days prior to the arrival date of the final numbers and breakdown. This represents the final number chargeable.

d. Cancellation by the client/reduction in numbers; the hotel reserves the right to raise the following charges:

e. Up to 28 days prior No Charge

f. 28 Days to 14 days prior 50 % of quoted rate

g. 14 days to 7 days prior 75 % of quoted rate

h. 7 days prior or less 100 % of quoted rate

12. VARIATION IN SERVICES REQUIRED

a. Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Client and the Hotel in writing.

13. LIABILITY OF THE HOTEL

a. When the Hotel supplies the Services which include any services supplied by a third party, the Hotel does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Hotel.

b. The Hotel shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.

c. Except in respect of death or personal injury caused by the Hotel’s negligence, or as expressly provided in these Terms, the Hotel shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Hotel, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Client, and the entire liability of the Hotel under on in connection with the Contract shall not exceed the amount of the Hotel’s charges for the provision of the Services, except as expressly provided in these Terms.

14. TERMINATION

a. The Hotel may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

15. CLIENT RESPONSIBILITY

a. The Client is responsible for the behaviour of his, her or its guests at the Hotel and in particular for the orderly conduct of guests attending any function or staying in the Hotel or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for the Hotel or its other guests and Clients. The Client must comply with any reasonable request of the Hotel and with any policies of the Hotel as may apply to the Services from time to time.

b. Should a resident of the hotel wish for any item to be received or held by the Hotel prior to arrival or following departure, advance notice will be required. The Hotel retains the right to deny receipt of such items. Any costs incurred for return will be borne by the sender. All items are left at the owners risk and may be subject to search. Please note that should an item be locked or sealed, it is the responsibility of the owner of the item to facilitate access. The Hotel is not liable for any flood, fire or damage to the items.

16. BEDROOMS

a. Some of our rooms are designed to accommodate a maximum of two adults and one child up to 12 years old.

b. Children under 2 years old stay free of charge and a supplement charge is applicable for extra bed

c. Single Ensuite Room - is designed to accommodate one person only. The room may contain only one bed, which may be a single or double. (min. 3’ x 6’ 3 or 1m x 1.9m)

d. Double/Twin Ensuite Room - is designed to accommodate two people only. The room will contain either: One double or two single beds plus one extra bed, where possible

e. Suites - designed to provide a luxurious atmosphere, whilst away from home. They normally consist of a luxurious bedroom with a separate lounge area and bathroom, sleep two people per room.

17. SMOKING POLICY

a. No smoking is permitted in any of the Hotel’s facilities. There will be a £150.00 penalty for non-compliance.

18. PETS

a. Pets except guide dogs are not allowed in any of The Hotel’s premises.

19. CCTV

a. In the public areas of the Hotel and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Hotel and security for all its Clients and staff.

20. PHOTOGRAPHY AND FILMING

a. Photography or filming are not permitted in public areas of the hotel. Commercial photography or images including trade marks or trade names requires the prior written consent of the Hotel.

21. GENERAL

a. The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

b. No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

c. English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

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